to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Join us! Job Description: This role is responsible for providing credit assistance and solutions to our clients. The role is performed in an operational environment (primarily call center or chat) and handles primarily outbound calls for a single product at any stage of delinquency or risk, including Pre-Charge Off and Recovery.
The role leverages strong problem solving skills and executes through exceptional customer service and empathy while meeting both Bank of America and client needs. The role requires sound judgement and decision making. Responsibilities: --- Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit
and/or credit card accounts--- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable--- Determines the right solution for the client while staying within collections compliance guidelines--- Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct--- Achieves quality standards and meets key performance indicators--- Works an established list of accounts on an automated collections system, auto-dialer and/or manual calling and is responsible for the mitigation of losses Required Skills: --- At least 1 year of customer service experience--- Excellent verbal and written communication skills--- Ability to work within the operating hours and days for this position as outlined in the posted job requisition--- Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs--- Must be proficient in dealing with customers issues in both a routine and complex environment--- Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients--- Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making Desired Skills: --- College degree or commensurate work experience preferred--- Credit Assistance and collections experience--- Inbound/Outbound call center experience--- Banking/financial services experience--- Knowledge of banking operations Skills Used in this Role: --- Collections--- Customer Service--- Oral Communication--- Written Communication--- Active Listening--- Negotiation--- Problem Solving--- Influencing--- Critical thinking--- Multitasking--- Financial Math Shift:2nd shift (United States of America)Hours Per Week: 40
environment where you have unlimited career potential? Are you an enthusiastic and trustworthy individual with a strong work ethic?.then our Company is the right fit for you! The Hertrich Family of Dealerships is on the lookout for awesome candidates to join our growing team.
We're proud to represent 24 separate dealerships, 12 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula and beyond! For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team with a dynamic, entrepreneurial culture; we win with integrity, hold ourselves accountable, and aren't
satisfied with " just good enough" We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for one of the many exciting positions we have available.
Hertrich offers our Automotive Title Clerk / Car Title Processor / Office Assistan t : Extremely Competitive Salaries and pay plans with great incentives Medical, Dental, Vision, Disability, Accident, Cancer, & Life Plan Options Paid Vacation Paid Holidays Personal Days 401K Plan with Employer Match Automotive Title Clerk / Car Title Processor / Office Assistant Duties : Process all trade-in and purchase DMV documentations in a
timely manner Call banks for payoff titles Keep record of wholesale titles due Keep vehicle inventory records up to date Maintain stock of temporary tags Maintain accurate suspense logs for tracking title and registration transactions Ensure appropriate inspections, registrations, and title compliance for every vehicle Interact with DMV personnel to resolve issues Verify accuracy of completed forms Read and comprehend DMV regulations and charges for all states General office duties including answering phones, bank deposits, and filing Perform other duties as directed Experienced Title Clerk / Car Title Processor / Office Assistant Qualifications: Must be a highly organized, detail-oriented, and have the ability to multi-task Must have experience working with outside vendors Must be aggressive when it comes to acquiring necessary, time-sensitive documentation Must be able to work closely with sales and wholesale staff Must have excellent customer service skills and be good at interacting with the public Must have strong computer skills, including basic accounting software, Microsoft Office, and Internet.
Experience with Dealer Track / Arkona or other dealership software is a Plus. Notary is a Plus. " Offers of employment are conditional.
Candidates must successfully complete a Pre-Employment Drug Screening, Criminal Background Check, and Motor Vehicle Record Check. A criminal record will not automatically disqualify an applicant from employment. We are a drug-free workplace. We are an EEO employer. Job seekers will be given consideration without regard to their disability or protected veteran status. " Job Posted by Applicant Pro
