Location: Ann Arbor, MI
Company: University Of Michigan
program development that results from strategic planning initiatives, process improvement, unit of service targets, and working closely with Hospital, Division and Department administration in forecasting activity, operational and capital budgets, responding to variations within the financial statements throughout the fiscal year, and managing an extensive capital program, including oversight of capital projects and activation, as well as supply chain management and procurement.
The individual in this role will partner with Hospital, MPlan and Cardiovascular Medicine (CVM) and Cardiac Surgery Division leadership in understanding and tracking market trends, activity, and financial analyses,
and understanding outreach strategies as well as working with respective faculty divisions to assist with facilitating clinical physician placement and assuring appropriate resources and communication strategies are executed for successful physician productivity.
Skills You Have Leads the clinical programs of the CPU including supervision of managers and supervisors regarding operational and human resource issues, processes, and continuous improvement efforts. Collaborate with Hospital, MPlan, CVM and Cardiac Surgery leaders to continually develop new programs and evolve the CPU to remain on the cutting edge of technology and advancement and to support the shared objectives established
by the team. Participates in and/or leads efforts in enhancing the culture of the CPU including enhancing internal workflow and communication, service excellence among the clinical areas, creating the ideal work environment for faculty and staff, and the ideal patient care experience for patients and their families.
Works with clinical managers and supervisors with regards to human resources management and complies with respective employment contracts to assure we are enhancing learning opportunities for staff, coaching, and mentoring and meeting the intent of labor practice. Manage respective financial accounts to meet forecasting assumptions, provide variance reporting, and provide timely responses in preparing forecasts (operational, activity and capital).
Works in partnership with respective areas to develop appropriate unit of service targets and then works to achieve them. Provides operational support for the strategic initiatives of the department, including understanding target markets, clinical strategies, and how to backss and adjust operations to meet the strategic objectives as defined by Hospital and MPlan clinical leaders. Prepare A3's in problem resolution, bringing appropriate representation together in problem solving and working through Lean principles to reach improved communication and understanding of issues to bring to resolution.
Provide written and oral proposals to leadership that clearly identify issues or requests for resources in a manner that is data driven, logical, and meets the needs of the respective areas, and is cost effective and benchmarked appropriately to reach a logical, well-thought-out conclusion. Responsible for the technical and administrative (non-nursing and non-physician) clinical operation team's human resources management (hiring, promotion, salary changes, performance coaching, disciplinary actions, training, and development, ensuring consistent application of organizational policies, etc.
) Responsible for the impact on operational effectiveness, attainment of department/unit objectives, service to customers and attainment of clinical goals. Working in partnership with hospital and Division leadership, duties include interviewing, selecting, and educating the technical and administrative management staff; setting and adjusting their rates of pay and hours of work; planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; handling their complaints and grievances and disciplining as necessary.
Work closely with the Clinical Nursing Director and Nursing leadership pertaining to clinical operations of the CPU. Working closely with clinical leaders, develop new and revise existing programmatic policies/procedures and standards of Clinical Operations. Align staff goals and objectives with University of Michigan Health system goals and objectives. Anticipate, investigate, and respond to patient/family issues and concerns. Working with clinical providers, participate in and facilitate the identification, selection and evaluation of products and equipment for the CPU clinical operations patient care and treatment.
Attend and participate in safety initiatives. Models UMHS and Frankel Cardiovascular Center organizational values including Patient and Family Centered Care. Provide supervision for administrative personnel working in the areas defined above including interviewing, hiring, termination as appropriate, and evaluating performance by conducting annual performance evaluations. Counsel and discipline as needed to enable achievement of institutional objectives, particularly as related to high quality patient care.
Provide constructive and timely feedback to managers and supervisors in the clinical and procedural areas regarding their work performance. Assist in goal setting for performance and professional development. Coaches, supports, directs, and delegates to promote performance of all staff. Interpret and implement University and hospital personnel policies, programs, procedures, and bargaining unit contract(s). Ensure their uniform and correct application. Ensure the respective programs and services are in compliance with regulatory and legal requirements including continual readiness for Joint Commission, CON, CMS, FDA, CDC, Compliance and OIG.
Ensure follow-up action plans are in place if concerns arise and implement timely process improvements. Provide information for CON annual survey. Promote an environment to improve work processes, enhance customer and employee satisfaction, and reduce waste and cost. Participate and mentor within huddles and lean initiatives. Attains and maintains an inclusive work environment that is conducive to meeting the organization's expectation for exemplary customer service. Commitment to creating the ideal staff experience and a positive organizational culture through employee engagement and with specific commitment and action plans to enhance Diversity/Equity and Inclusion (DEI).
Implements and evaluates an effective plan for work area changes and transition management as necessary. Review safety reports and reported incidents, investigating root cause, and implementing corrective action when necessary. Reviews and communicates institutional data (patient/customer satisfaction and financial) regularly. Attend and participate in activities to promote own continued learning and professional growth.
Required Qualifications Demonstrated experience of at least 3-5 years in managing large or progressively larger clinical operations including one or more of the following areas: ambulatory care operations, inpatient support team operations, non-invasive testing areas, and procedural areas (OR, IR, Cath/EP). Master's degree in a relevant discipline and considerable professional operational experience with prior management, supervisory or team leader experience. Excellent organizational skills in setting priorities and balancing multiple priorities and demonstrated follow through bringing tasks to closure with acceptable outcomes.
Excellent interpersonal, written, and verbal communication skills with an emphasis on customer service especially in working with departments and services across multiple areas. Demonstrated experience in planning, coordinating, and executing clinical operational work plans, process improvement, new program development, and/or clinical program proposals. Ability to work independently with minimal supervision and maximum collaboration in a team environment. Ability to multi-task and work well under time constraints. Demonstrated problem solving and conflict resolution skills.
Demonstrated commitment to enhancing workplace culture, embracing diversity and a commitment to creating an inclusive, ideal work environment for faculty and staff. Demonstrates ability to initiate and effectively lead a change management process. Working familiarity with word, excel, power point, etc. Desired Qualifications Demonstrated knowledge of cardiac, vascular, radiological, or surgical clinical operations and the understanding of cardiovascular disease processes, terminology, and procedures. Familiarity with cardiac imaging technology helpful.
Knowledge of University policies, rules and regulations, and professional knowledge. Under FLSA, incumbents in this position meet the criteria for exempt status. Additional Information Supervision Received Supervision is received from the Associate Chief Operating Officer for the CV-Neuro segment with functional supervision from the CV-Neuro triad partners (Associate Chief Clinical Officer and Associate Chief Nursing Officer). Supervision Exercised Supervision is exercised over the Cardiac Procedure Unit non-nursing staff. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.
Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting. Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer. PDN-9b020eda-d9d8-4912-bd78-91bcac2e9509
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