Reception / Operation Support Staff | Paterson, NJ

Detailed Information

  • Location: Paterson, NJ

  • Company: Catholic Charities Diocese Of Paterson

Located throughout the New Jersey Counties of Passaic, Morris and Susinteraction, we provide professionally based social services, including Behavioral Health Programs, Veterans Services, Children's Programs, Senior and Aging Services and much more. Reception / Operation Support Staff Hours: 28 Hours per week (Monday 8:30am - 1:00pm, Tuesday 8:30am - 3:30pm, Wednesday 8:30am - 3:30pm, Thursday 8:30am - 3:30pm and Friday 8:30am - 12:30pm) Location: Dover, NJ Salary: $14.13 Per Hour GENERAL SUMMARY: Individual assists with operations and administrative functions necessary for the delivery of Hope House Community Support services.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Greet clients, provide

exemplary customer services Assist clients with screening, information, registration, admission to service and billing information. Update and maintain Hope House client data base and appointment calendar, schedule work orders.

Answer all incoming phone calls and perform telephone triage. Assists in administrative needs throughout organization as needed. Participate in staff meetings and trainings. Assist with departmental needs for client service delivery including, securing and filing client records, CHAMPS and SAMS data collection for quality monitoring activities. Identify opportunities to improve operations, service delivery and stakeholder satisfaction. Participate in meetings and

training, work collaboratively with staff throughout the organization.

Basic computer skills including accuracy of spelling and computer data entry. Excellent interpersonal and communication skills (verbal/written) in English, strong organizational abilities, and a high degree of professionalism. Experience or willingness to build community partnerships and the ability to communicate/connect with a diverse population. Provide a high level of customer service Good telephone communication skills Ability to utilize necessary technologies to provide and document services virtually. Establish and maintain effective working relationships with clients, families, caregivers, service providers and staff Responsible for other duties that may be assigned from time to time to support the effective and efficient operation of Catholic Charities QUALIFICATIONS: High School diploma or equivalent, work or life experience in human services preferred.

Computer and word processing skills. Excellent customer service skills. Must be Bilingual English and Spanish

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