Therapy Scheduler-Inpatient | Honolulu, HI

changes, and cancellations/no-show between all disciplines. Integrates with inpatient therapists, physicians, Clinical Care Coordinators (CCC's), nurses, nursing unit secretaries, and dietary staff in order to provide timely services for patients and complete required documentation.

ESSENTIAL FUNCTIONS: CORE VALUESModels REHAB's core values, HEART, in daily actions. Honesty - Speak and act with truth and respect. Engagement - Embrace and commit to our mission, vision and values. Aloha - Serve others with a spirit of kindness and compassion. Resilience - Rebound and recover with a sense of urgency. Teamwork - Work together for success. CUSTOMER SERVICE Collaborates with therapist, information

desk staff, and clinic leadership to ensure timely scheduling of patients' appointments Provides timely feedback/response to internal and external customers regarding scheduling questions, concerns and comments in order to improve efficiency in the patient's continuum of care.

Demonstrates appropriate and proper phone etiquette (i. e. identifying himself/herself when answering the phone, maintaining professional behavior when communicating with internal and external customers)ENSURES APPROPRIATE CLINICAL AND CLERICAL STAFFING NETWORK WIDE Works in conjunction with outpatient personnel to schedule and provide float and clinical staff as needed when available Provides staffing status reports

to clinic leadership as needed. ENSURES BILLABLE HOURS/PRODUCTIVITY GOALS Monitors daily the therapists' schedule for open slots to ensure each therapist is scheduled to meet productivity goals.

Works with clinic leadership to address productivity issues, if any, and implements process improvements as directed. Consults with clinic leadership as needed, to increase billable hours per therapist by deploying therapists to outpatient clinics as needed. COMMUNICATION Maintains communication with treating therapist to ensure patients' schedules are consistent with patients' needs. Maintains communication with patients and other departments/supervisor as needed in terms of following- up on any scheduling issues and provides timely resolution of such issues.

Understands the diversity of customer needs and demonstrates the knowledge and skills necessary to provide services to the customer (i. e. stands in front of a geriatric individual and speaks slowly and distinctly, allows an individual with a disability enough time to complete tasks, etc). TEAMWORK BEHAVIOR Supports and promotes the Outpatient clinics, REHAB's mission, goals and operations as a positive role model, demonstrating a proactive approach to situations and practices REHAB's values.

Demonstrates flexibility with work schedule to support the needs of REHAB. DAILY COORDINATION OF INPATIENT THERAPY SCHEDULES Provides and completes timely scheduling updates of inpatient units on a daily basis. Collaborates with therapists and other team members regarding schedule changes involving changes in patient activities due to medical reasons, patient needs, staff sick calls/absences, add-on admissions and modifications. Researches reasons for any no shows to determine if a patient needs to be added to the current schedule. Checks M. D. and nursing orders and documentation to verify appropriate documentation in place to support excused medical no show or unexcused no show.

Assigns patients according to PT and OT teams per specialty program Updates primary PT and OT caseloads with discharged and newly admitted patients. Scheduling conflicts are backssed and communicated to the team to meet the 3 hours therapy requirement. Reconciles and updates schedule on a daily basis as changes arise in the electronic scheduling system. POSTS INPATIENT THERAPY SCHEDULE TOTO THE ELECTRONIC SCHEDULING SYSTEM Obtains weekly staffing sheet of therapists' schedules and any therapists' requests for the next day (i.

e. unexpected home visits backssments, family conferences, CETS, community re-entry activities, goal sets, meetings, projects) and individual therapists' status (modified duty, no infectious patient treatment) and incorporates activities into the therapy schedule. Obtains other scheduling information regarding team conference, planned discharges and admissions, patients with orders for therapy prior to discharge, patients scheduled for outside appointments, patients scheduled according to precautions (cardiac) and medical status (diabetic, dialysis) and treatment plans (bowel and bladder programs, resting/eating breaks) and patient insurances (work comp, no fault) and incorporates information into therapy schedules.

Schedules dietary CETs, as recommended by dietician and sends e-mail as needed to inform dietary staff of scheduled time of requested CETs. Therapy schedules are checked for accuracy prior to posting in the patient care units and in the therapy clinics. Follows up with patients and family members/ caregivers re: scheduling concerns or changes and provides resolutions in collaboration with the therapist. UTILIZATION OF STAFFING RESOURCES Collaborates with other therapy schedulers (i.

e. inpatient and outpatient) and/or the supervisor regarding utilization of resources when variance arise such as core staffing coverage for the planned number of therapy activities for the same day or the next day. Assures that all patients are scheduled to meet the therapy minutes required. Communicates to therapists and supervisor(s) regarding staffing variances and provides appropriate and timely resolutions. Communicates availability of therapists' hours and any related availability modifications. Formulates group treatment sessions with Supervisor and Therapy Seniors according to therapists' recommendations, as needed.

Unplanned discharges are communicated to the other therapy schedulers( i. e. Inpatient and Outpatient) and therapists. Contacts on call PT and OT staff to confirm coverage unit and times. CONTINUOUS IMPROVEMENTS ACTIVITIES (900 MINUTE REPORTS) Supports and promotes the team approach through collaboration, integration, and timely communication of activities related to patient therapy schedules and related activities. Demonstrates flexibility in work schedules and prioritizes tasks to facilitate clinicians' abilities to meet patient care needs.

Participates and provides suggestions for operational improvements through a proactive approach and strives to resolve issues/concerns encountered throughout the workday. Provides trending data to therapists/supervisors for process improvement in the delivery of support services for patient care. Demonstrates customer service via maintaining professionalism, respect and dignity of patient and co-workers in the delivery of responsibilities and work activities. Demonstrates patient centered care thru all interactions with patients and their family/caregivers, verbalizes scheduling updates to patients to keep them informed of their daily schedule.

RELATED ACTIVITIES TO SUPPORT OPERATIONAL NEEDS Files reports/documentation as assigned. Prepares documentation and/or prints documentation as needed for therapists. Completes filing of those medical record documents requiring immediate filing, prior to the end of assigned work schedule. Provides additional information to PCS secretary as needed to reconcile therapy schedule and therapy charges. Photocopying of required documentation/reports as needed. INFORMATION NETWORK USAGE Applies, incorporates, and implements the system network information for the electronic medical record and electronic scheduling systems.

Obtains information from the affinity system such as projected admissions and discharge, and correlates the information for therapy scheduling and utilization of resources. Collects data, monitors, and tracks therapy no shows and reasons, and submits data to supervisors for analysis and CI projects. Keeps abreast with the software for the electronic medical record and electronic scheduling systems. and Affinity updates, implements these updates in the daily performance of responsibilities in conjunction with IS.

OTHER FUNCTIONS: Performs other duties as assigned. SCOPE OF PRACTICE: The persons served include individuals of all ages, primarily adults, some adolescents and on occasion, pediatrics. Patients are referred primarily from Hawaii. JOB SPECIFICATIONS: REQUIRED QUALIFICATIONSCertification/Licensure: None Education: High school graduate or equivalent. Skills/Experience: At least one (1) year experience in a healthcare setting. Basic computer knowledge. PREFERRED QUALIFICATIONSEducation: Business school graduate or higher in the field of healthcare.

Skills/Experience: Familiarity with rehabilitation, and/or healthcare front office. Two (2) or more years work experience in medical/hospital setting. Experience in scheduling, receptionist's functions, and trained in customer service. EQUIPMENT, TOOLS, WORK AIDS USEDStandard office equipment/supplies. Computer, multi-line phone and calculator. Associated topics: clinician, lactation, mhlb physical, movement disorder, movement therapist, orthopedic, outpatient, physical therapist, therapist assistant, therapist outpatient