Location: Tulsa, OK
Company: Jackson Hewitt
refund, faster, and with fewer associated fees. Stand out as friendly, attentive, and knowledgeable. Jackson Hewitt offers training related to income tax preparation and the delivery of excellent customer service. This position has access to and regularly works with information of a sensitive, highly confidential nature; and regularly deals with diverse matters which require a working knowledge of the business.
Responsibilities Presents the Company's value proposition to clients concerning various company products and services and uses prescribed selling techniques Conducts a thorough in-person interview with potential clients, using the company's propriety tax software application
Delivers exceptional customer service by anticipating customer needs and considers the impact of all decisions/actions on the customer Answering client calls via our national call center routing system Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations.
Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion Consults tax law reference materials to determine procedures for preparation of atypical returns Answers questions and provide future tax planning to clients Reviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare
tax returns Researches tax related questions and issues, and responds to clients appropriately and within a timely manner Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution Audits all tax return forms for accuracy and completeness (i.
e. client signatures) This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business Required Qualifications Top candidates for this position will have retail experience providing exceptional client service and performing multiple tasks in a fast paced environment Hands-on marketing with surrounding businesses, including office visits to promote brand awareness and new clientele High School Degree or equivalent 1+ years experience preferably in sales, service and tax preparation Good communication, interpersonal and customer services skills Basic knowledge of computer functions and math required Ability to lift a maximum of 25 lbs Strong attention to detail and accuracy Ability to work under pressure, in a fast-paced working environment Preferred Certifications Field Instructor, Remote Support or Call Center certified Enrolled Agent (EA) certification
Administrative/Clerical jobs refer to roles that primarily involve office support tasks such as data entry, phone handling, scheduling, filing, and assisting executives. Those in administrative and clerical positions are the organizational backbone of an office and are responsible for the seamless flow of information. They require strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. These roles often require competency in computer software, customer service, and communication. The work is typically performed in an office environment, providing the foundational support that keeps the daily operations of a business running smoothly.
Administrative/Clerical jobs refer to roles that primarily involve office support tasks such as data entry, phone handling, scheduling, filing, and assisting executives. Those in administrative and clerical positions are the organizational backbone of an office and are responsible for the seamless flow of information. They require strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. These roles often require competency in computer software, customer service, and communication. The work is typically performed in an office environment, providing the foundational support that keeps the daily operations of a business running smoothly.
Administrative/Clerical jobs encompass a range of positions that provide support to an organization's operations, typically in an office setting. Key characteristics of these roles include handling correspondence, managing files, scheduling appointments, and maintaining databases. Employees in these jobs often serve as the backbone of a company, ensuring smooth internal communication and effective organization of records. Attention to detail, strong organizational skills, and proficiency with office software are quintessential for success in administrative and clerical positions.
Administrative and clerical jobs encompass a range of office-based roles that are essential for the smooth functioning of organizations. These positions often involve tasks such as data entry, managing correspondence, scheduling appointments, and maintaining records. Key features of administrative/clerical jobs include strong organizational skills, attention to detail, and proficiency in office software. Employees in this field are typically great communicators and are able to multitask effectively in a fast-paced environment. Though duties can be diverse, they all contribute to the administrative support structure of a business.
