Location: Concord, NH
Company: Boys & Girls Clubs Of Central Nh
looking to hire a Club Contact Center Associate! This is a part-time position, hours are between 1 pm and 5 pm. The Club Contact Center Associate will have the primary responsibility of answering our central phone line. This will include forwarding calls to the appropriate staff members and answering questions regarding the Club services, in support of the Boys & Girls Clubs of Central New Hampshire staff, members, their families, and the community at large.
In addition, this person will assist the membership staff in application processing and file maintenance. Duties Key duties include: Answers phone calls promptly and redirects phone requests to the appropriate party. Provides detailed
descriptions of Boys & Girls Club member applications, services, facility features, hours of operations, etc. Handles caller's questions and concerns professionally and courteously.
Assists in filing all required paperwork into proper member files. Assists in ensuring that all membership files are complete and current. Ensures that all membership data is correctly entered into the member database by comparing submitted documents to the database. Any discrepancies are reported to the Member Database Specialist and confirmed once corrected. May assist in ensuring that all site and staff childcare licensing paperwork per the NH Childcare Licensing Bureau is properly documented and filed
(i. e. H&P, Professional Development, etc. ). Maintains a clean; safe, fully stocked, and well-organized work area.
Must be able to work without direct supervision and remain at assigned posts for extended periods. Understand all privacy protection procedures completely and ensure that they are followed appropriately. Maintains a positive attitude and contributes toward a quality work environment. May assist in all areas of the club operation as requested. Participates in administrative staff meetings and training when requested. Keeps all confidential information in a safe and locked place. Other duties as assigned. Requirements High School degree or equivalent experience preferred.
Must be detail-oriented and have the ability to multitask. Must have a pleasant telephone manner. Ability to be efficient and productive in a fast-paced environment. Ability to work under pressure. Must enjoy working with people, have enthusiasm, and possess excellent customer service skills. Must possess basic computer skills, including but not limited to Microsoft Office Suite. Excellent communication, listening, and computer skills. Must be a team player. Must be willing to travel between locations when requested. (Only occasional travel may be required. ) ADDITIONAL EXPECTATIONS:All of the candidates who are offered a job with the Boys and Girls Clubs of Central and Northern New Hampshire will have to submit for an FBI fingerprint background check and submit to a background check through the State of NH Criminal Records Dept.
and First Advantage. Note: The State of NH Childcare Licensing Bureau may prohibit you from being employed by the Boys & Girls Clubs of Central New Hampshire should there be a disqualifying finding on your criminal record. In addition, even if the State of NH reviews your records and allows you to work at the Club, we still reserve the right to determine your employment status.This organization has a zero-tolerance policy for abuse and will not tolerate mistreatment or abuse in its programs.
Any mistreatment or abuse by an employee will result in disciplinary action, up to and including termination of employment and cooperation with law enforcement. Nice To Haves Please visit our website at www. nhyouth. org to learn more about the organization. Benefits This is a part-time, non-exempt hourly position. The information presented indicates the general nature and level of work expected of employees in this classification.
It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. This job description is subject to change at the discretion of the Executive Director, Board, or organizational needs. About Us The Boys & Girls Clubs of Central New Hampshire provides early learning, after-school programs, summer day camps, and basketball leagues to 2500 youth throughout the central New Hampshire area including Concord and Laconia areas. Our mission is to inspire and enable all young people, especially those who most need us, to reach their full potential as productive, caring, and responsible citizens.
We offer a safe place to belong, caring adult mentors and programs covering everything from academics and leadership development to physical fitness and healthy habits.
Administrative or clerical jobs involve a range of office-related tasks that support the day-to-day operations of a business. Employees in administrative roles are often responsible for managing records, answering phones, scheduling appointments, preparing documents, and performing data entry. These positions typically require strong organizational skills, attention to detail, proficiency with office software, and the ability to communicate effectively. Clerical workers are key in ensuring that an office runs smoothly and efficiently, acting as the backbone to the administrative structure of an organization.
Administrative/Clerical jobs encompass a range of positions that provide support to an organization's operations, typically in an office setting. Key characteristics of these roles include handling correspondence, managing files, scheduling appointments, and maintaining databases. Employees in these jobs often serve as the backbone of a company, ensuring smooth internal communication and effective organization of records. Attention to detail, strong organizational skills, and proficiency with office software are quintessential for success in administrative and clerical positions.
Administrative or clerical jobs involve a range of office-related tasks that support the day-to-day operations of a business. Employees in administrative roles are often responsible for managing records, answering phones, scheduling appointments, preparing documents, and performing data entry. These positions typically require strong organizational skills, attention to detail, proficiency with office software, and the ability to communicate effectively. Clerical workers are key in ensuring that an office runs smoothly and efficiently, acting as the backbone to the administrative structure of an organization.
Administrative and clerical jobs encompass a range of office-based roles that are essential for the smooth functioning of organizations. These positions often involve tasks such as data entry, managing correspondence, scheduling appointments, and maintaining records. Key features of administrative/clerical jobs include strong organizational skills, attention to detail, and proficiency in office software. Employees in this field are typically great communicators and are able to multitask effectively in a fast-paced environment. Though duties can be diverse, they all contribute to the administrative support structure of a business.
