Service Dispatcher | Covington, GA

Detailed Information

  • Location: Covington, GA

  • Company: 5 Seasons Mechanical

with at least 3 years of experience scheduling and coordinating technicians, materials, sub-contractors, and equipment based on project scope, technician skill sets, and customer timeline. Essential Functions: • Answer all incoming phone calls from customers • Schedule and coordinate service calls as received• Create dispatch tickets and work orders for all service calls • Schedule and dispatch technicians • Educate technicians on all services for maintenance calls based on customers' needs • Maintain the dispatch board/schedule all technicians • Forecast workload for 2-3 days out • Contact all customers with " Parts Pending" status as parts are received for scheduling • Follow up with

all pending and recommended work with customers utilizing the pending work log • Maintain the maintenance agreement including billing, scheduling, and staging of materials, database information, customer hard files, and renewals • Assist the Service Manager with any marketing needs and provide mailings to send out to customers • Assist with ordering any parts needed for technicians • Update customer service records • Prepare the service contracts for new customers • Follow company processes and procedures • Prepare paperwork for all manufacturing warranty parts • Update service software for every service ticket • Assist with any additional customer service or administrative-related tasks REQUIREMENTS:

Required proficiency in MS Office with expertise in Microsoft Word, Power Point and Excel Exceptional communication skills Must have reliable transportation Superior organization skills and dedication to completing projects in a timely manner Service dispatch software knowledge is a plus Benefits: Full medical provided by employer, dental and vision

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