Technical Trainer | Bethesda, MD

Training Jobs are specialized roles designed to provide individuals with hands-on experience and skill development in a particular field. They combine on-the-job training with mentorship and, often, formal classroom education. Key features include structured learning objectives, real-time feedback, and a pathway to competency in a chosen profession. By allowing trainees to learn while they work, Training Jobs facilitate a practical understanding of their roles, often leading to full-time positions upon successful completion.

Training Jobs are specialized roles aimed at enhancing the skills and knowledge of employees within an organization. These positions focus on designing, delivering, and evaluating effective training programs tailored to the specific requirements of a company's workforce. Key features of Training Jobs include a passion for teaching, strong communication abilities, and a deep understanding of educational best practices and learning methodologies. Training Jobs play a crucial role in workforce development, ensuring that employees remain proficient and up-to-date with industry standards and new technologies.

full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient's journey. For more information on Point Click Care, please connect with us on Glassdoor and Linked In.

Position Summary: Do you enjoy training and teaching others? Can you make explaining a new technology solution sound easy and exciting for end-users of different technical skills? If so, we're looking for a candidate that loves working with customers and is passionate in helping them understand and learn software solutions that will help transform their day-to-day workflows and practices! As a member of the Professional Services, Practice

Delivery Team, the Software Training Specialist is responsible for educating and training both new and existing customers to drive adoption/use of Point Click Care solutions.

With your expertise and knowledge, you will work with a diverse set of customers (from small businesses to large enterprises) who have varying technical skills. Through a series of both online and in-person sessions (when required), you will facilitate learning to participants on how to best optimize and utilize our solutions aligned with their day-to-day business practices. Additionally, you will work closely with the Implementation Team to plan, schedule, and deliver an exceptional customer experience. The Software

Training Specialist will report to the Senior Practice Manager.

Key Responsibilities: Professional experience training software (EHR, e MAR, shop) in a healthcare setting Prepare and deliver quality training to customers based on adult learning principles and best practices Determine individualized and group training plans that address specific business needs backss learner needs and capabilities and adapt training methods to meet the needs of the learner and ensure training success. Deliver train the trainer programs to support and enable end user customer training rollout, including coaching and shadowing support Coordinate training sessions including scheduling of participants and other related resources Deliver online or onsite instructor-led training using a variety of tools including online meeting and collaboration applications like Zoom, Web Ex, and Microsoft Teams Conduct instructor-led classroom training sessions for customers at company, industry conferences or customer sites using a variety of instructional techniques or formats Promote and enable the use and adoption of online training courses to support ongoing end-user learning Consistently incorporate training techniques that keep learners engaged and perform ongoing analysis to determine effectiveness of training Provide feedback and recommendations for improvements as it relates to training processes and the development of training program curriculum Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation Test, pilot, and document new professional services offerings Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes Required Experience: Post-secondary education (preferred) Previous client-facing training experience, preferably in the software industry Self-motivated and enthusiastic, with strong interpersonal skills Excellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical users Strong understanding of adult learning concepts/theories, training development techniques, and best practices Strong software & technology aptitude and literacy Excellent presentation skills Experience working on a multi resource project team balancing milestones and objectives efficiently and on time Experience conducting training sessions both in-person and remotely Experience with EHR software preferred Ability to thrive in a high paced, complex team environment Proficiency with Microsoft Office suite of products and other teleconferencing solutions (i.

e. Zoom, Web Ex, etc. ) Ability to travel up to 20% of time Nice to Have Fluency in Spanish #LI-JD1#LI-Remote It is the policy of Point Click Care to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, interaction, interactionual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Point Click Care welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact xyz X@ should you require any accommodations.

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By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. PDN-9ad3c38b-ce1a-47b4-9a72-9640b017a4db

for L&D programs Manage enrollments and attendance/completion of learning activities in the learning management system (LMS): Enter and maintain course information Assist with training registration requests Track and maintain employee training records in system Run regular and ad hoc reports from the system Manage logistics for training activities including: Schedule classes, reserve rooms and needed resources, organize training rooms before and after class, arrange catering Coordinate and schedule trainers (internal and external) Organize and prepare participant workbook materials including handouts, case studies, role plays, videos, etc.

to support trainers. Print class rosters for

trainers Manage vendor invoices, submit charge back request to Accounts Payable Data/Reporting: Track and maintain employee training records in system. Run regular and ad hoc reports from the system and report training data Analyze and report financial data associated with training including budgets, actual spend and estimates to completions.

Vendors/Contractors: Support the training administrative activities required to partner with shared services and external vendors Manage purchasing/payment operations for L&D programs that utilize external vendors Oversee tactical deliverables from contractors Facilitate training class communications: Distribute pre-class assignments, ensure approvals,

distribute invitations and reminders to participants Ensure participants complete required pre- and post- class work and/or tests Distribute training evaluations and other follow-up materials Lead and facilitate new hire activities: Weekly orientation: prepare room and materials, coordinate speakers/videos, present company information and address questions.

Coordinate bi-monthly tours and quarterly " mixers" Connect new hires with needed resources and address their questions. Administer new hire and hiring manager surveys regarding recruiting and on-boarding process and compile reports Facilitate specific learning programs as requested.

MINIMUM JOB REQUIREMENTSEducation High school diploma or equivalent. Work Experience At least 2 years of administrative or support experience in Learning & Development or related role. Knowledge / Skills / Abilities LMS Administration experience. Interpersonal skills; ability to build alliances with leadership and vendors to gain commitment and implement learning programs. Proficient in Microsoft Office applications. Strong verbal and written communication skills are necessary to interact effectively with all levels within the organization. Meticulous attention to detail with excellent time-management skills.

Strong project management skills to drive initiatives to completion and manage fast-changing priorities. PREFERRED JOB REQUIREMENTSWork Experience Prior experience as a learning & development coordinator. Prior corporate business experience. Learning facilitation experience.