Power Generation Inside Sales Representative | San Antonio, TX

Detailed Information

  • Location: San Antonio, TX

  • Company: Stewart & Stevenson Power Products

Facilitates interactions with customers in a way that establishes rapport, gives the customer confidence that their Power Generation needs can be met, and promotes effective relationships. Responsible for answering incoming email, incoming and outgoing phone and chat calls regarding generator service needs.

Offers products and services that meet customer needs. Also, handles some administrative activities for the Power Generation service sales organization. ESSENTIAL FUNCTIONS •Accountability for identifying generator service leads by customers within assigned industry, segment, product category and geographic area. Assists in scheduling service sales team appointments, and answer general

account inquiries. •Assists in producing generator maintenance and repair quotes and supports the outside service sales team on projects. Develops a thorough understanding of customer project objective and goals in order to offer the most robust service solution.

•Able to articulate relevant generator service information, technical information and provide direction on customer inquiries in an organized, concise and timely manner whether engaging with the customer in email, over the phone, in a face-to-face interaction or via on-line chat window. •Able to develop productive relationships at all levels external and internal to the organization. •Review and clarifies customer requests for

quotes and project specifications to determine customer requirements and expectations in order to recommend specific service needs, products, services and solutions.

•Effective utilization of industry project and plant data bases and lead generation tools to find qualified leads. •Positions Stewart & Stevenson and its generator service department positively to our customers. Maintain fundamental understanding of the competitive environment, remain current on consumer preferences, changes in local codes and product developments. •Contact customers following outside sales personnel to ensure ongoing customer satisfaction and resolve any complaint.

•Identify trends in customer satisfaction or dissatisfaction. •Setup and maintain customer files. •Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment. Maintain an understanding of company Terms and Conditions of Power Generation Service Sales. •Perform other duties as assigned. QUALIFICATIONS High School Graduate or General Education Degree (GED) and three to seven years related experience. •Manage time effectively, meet personal goals and work effectively with other members of the distribution team. •Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations.

•Present a professional image at all times to customers and vendors. •Ability to get along well with a variety of personalities and individuals. •Ability to maintain composure in stressful situations. •Ability to communicate effectively with others using the spoken word. •Ability to communicate in writing clearly and concisely. •Ability to demonstrate conduct conforming to a set of values and accepted standards. •Ability to be truthful and be seen as credible in the workplace and industry. •Ability to effectively build relationships with customers and co-workers.

•Ability to wear telephone headset and manipulate objects such as pen, keyboard, and mouse. SKILLS & ABILITIES Computer Skills Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software. Also, proficient in Microsoft Office applications (Word, Excel, Outlook). Interact with customers via telephone, chat, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Certificates & Licenses N/A Other Requirements N/A PHYSICAL DEMANDS Physical Abilities Lift /Carry Stand F (Frequently) 10 lbs or less F (Frequently) Walk F (Frequently) 11-20 lbs F (Frequently) Sit F (Frequently) 21-50 lbs O (Occasionally) Handling / Fingering O (Occasionally) 51-100 lbs N (Not Applicable) Reach Outward O (Occasionally) Over 100 lbs N (Not Applicable) Reach Above Shoulder O (Occasionally) Push / Pull Climb O (Occasionally) 12 lbs or less F (Frequently) Crawl O (Occasionally) 13-25 lbs O (Occasionally) Squat or Kneel O (Occasionally) 26-40 lbs O (Occasionally) Bend O (Occasionally) 41-100 lbs N (Not Applicable) N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) OTHER PHYSICAL REQUIREMENTS Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer. WORK ENVIRONMENT Work at various customers' place of business outside and/or in a shop environment. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)

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