Location: Lake Mary, FL
Company: Employeez
customers from disconnecting while retaining and upselling core products i. e. video, data and phone. Execute retention strategy that strikes balance between saving customers and retaining revenue. MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.
Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions. Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques. Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to
include productive time, schedule adherence, handle time, after call work, etc. Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function. Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain. Acquire and demonstrate thorough knowledge of competitors' pricing, packaging, and products in an
effort to discuss side by side comparisons of Charter's and competitors' products and services.
Perform other duties as requested by supervisor. REQUIRED QUALIFICATIONSRequired Skills/Abilities and Knowledge Ability to read, write, speak and understand English Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)Ability to work variable hours; may include weekends, holidays, and split days off Required Education High school diploma or equivalent Required Related Work Experience and Number of Years Call center experience in the areas of customer service and/or phone sales, or equivalent experience - 2+WORKING CONDITIONSOffice environment
(BAS) service business. They will actively call on direct facility owners in commercial markets including but not limed to, healthcare, commercial properties, local government, industrial, and hospitality. A large concentration for this role will be to focus on developing long-term customer relationships while maximizing account penetration and customer retention.
This is a state-wide position that will require travel when necessary within the state of FL. Headquarter is located in Longwood, FL and candidate must be able to travel to all CES office locations when necessary. Compensation $75,000 base plus commission Essential Duties Prospecting for new customers and communicating business
development activities to the manager Conducting sales efforts through networking, cold calls, personal visits, emails, follow-ups, etc Maintaining a sales approach that conveys the value and impact that CES can provide to the customer's business and facility Develop positive relationships with key contacts within all commercial markets Develop and maintain sales reports to track progress and ensure 100% customer satisfaction on all levels Performs onsite surveys and creates proposals using our CRM platform Communicates what was sold and new client information to administration and operations.
Concentrate customer service sales efforts by understanding specific services needed Develop
new business by using a " Consultant" approach Coordinate interactions between clients and other CES departments Identify and determine sales opportunities for CES' Service offerings Maintain acceptable gross profit margins as required per management Increases customer base per sales plan goals Increases maintenance contract base per sales plan goals Maintains a safe work environment Qualifications, Skills, and Requirements This is a comprehensive sales position requiring sales skills, BAS Controls and Commercial HVAC Systems knowledge and understanding.
Able to comfortably engage with others during networking events Proficient with Microsoft Office Suite (Word, Excel, Power Point, Outlook, Publisher) Outstanding organizational and time management skills Demonstrate strong work ethics, along with a high level of customer service Ability to work with minimum supervision Excellent verbal and written communication skills, including excellent phone etiquette Proficiency using CRM platform on Web and Mobile Apps as required Exhibit strong problem-solving capabilities Display high professional appearance and demeanor at all times Demonstrate punctuality, as well as schedule flexibility when needing to work late due to business demands Knowledge of HVAC, Refrigeration, and Plumbing preferred but not required Education and Experience Previous experience in commercial facilities, HVAC, or energy sustainability required Minimum of 1-3+ years sales experience Willingness to learn and grow within the department in advanced mechanical Service Sales High School diploma or GED required Licenses/Certifications A valid Florida Driver's License is required Incumbent must be insurable at all times by CES insurance carrier Must be able to pass regular drug testing and be open to background checks For more information, please visit our website Further details will be provided during the interview process and the job description.
We are an Equal Opportunity Employer and a Drug-Free Work Place
people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.
Fire Alarm Technicians play a crucial role of commissioning fire safety systems and ensuring their optimal performance. This includes loading software programs and implementing necessary modifications to guarantee functionality. Our systems encompass a wide range of components, such as fire safety, mass notification, detectors, and
field peripherals. You will interface with various trades to ensure the seamless completion of projects that go above and beyond customers' expectations. In addition to your primary responsibilities, you will also act as a mentor, providing on-the-job training to less experienced technicians, fostering a culture of growth and knowledge-sharing within our team.
Why is this so important? Our Fire Technician's expertise and guidance will play a vital role in shaping the success of our projects and the continued development of our team members. Curious to see what a Fire Alarm Technician does on a day-to-day basis? CLICK HERE: TECHNICIAN VIDEOAs a Fire Alarm Technician, you will: Participate
in Operational Testing, Verification, and Acceptance: Run routine reports to review system operation, conduct final inspections and testing, and support customer acceptance and the Authority Having Jurisdiction (AHJ).
You will assist in customer training on system operations and provide necessary plans and fire safety system documents for as-built drawings. Identifying code and non-conformance issues and making recommendations for system installation will be crucial Conduct Project Site Communication and Coordination: You may support scheduling trade contractors to coordinate start-up services and adhere to local, corporate, and OSHA safety policies and procedures You will make an impact with these qualifications: Basic Qualifications: 3+ years' experience in the installation and/or maintenance of commercial fire alarm systems Must be able to differentiate types/colors of wire; use hand tools, laptop, email, smartphone, and tablet; carry and move equipment and tools weighing up to 75 pounds unassisted Must obtain NICET Fire Alarm Certification Level 3 within 12 months Legally authorized to work in the United States on a continual and permanent basis without company sponsorship Must be 18 years of age and possess a valid driver's license with limited violations Preferred Qualifications: High school diploma or state-recognized GED; Associate degree in electronics or related field preferred 5+ years' experience in the installation and/or maintenance of commercial fire alarm systems Ability to read/understand design and construction documents You'll benefit from: Siemens offers a variety of health and wellness benefits to our employees.
Details regarding our benefits can be found here: /siemens/index. html The pay range for this position is $55,100 - $102,400. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
Ready to create your own journey? Join us today and help create a better #Tomorrow With Us! About Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Our Commitment to Diversity, Equity, and Inclusion: We value your unique identity and perspective.
We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. #LI-GEP #RSS Electrical wiring, fire alarms, Fire Alarm Technician, fire alarm system, Fire alarm control panel, Building safety interfaces, safety devices, nicet, nfpa, wheelock, exceder, 4100es, truealert, safelinc, next-in protection, firelite, fire light, fire-light, silent knight, simplex, siemens, notifier, edwards, est, gamewell, mircom, fike, vigilant, siemens xls, siemens mxl Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, interaction, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, interactionual orientation, gender expression, gender identity, transgender, interaction stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
and abilities. This position is responsible for providing high quality group exercise, excellent customer service, and product knowledge to members in a safe and clean environment. Job Responsibilities Creates and leads an inclusive workout that motivates participants to work to their highest potential.
This includes offering appropriate modifications and progressions so that all participants can scale the workout to their level. Maintains working knowledge of wellness and trends to provide effective information and support to members. Arrives prepared and on time to all classes and provides clear and easy to understand instructions for all members. Consistently use verbal and visual
cues in a timely manner and coordinate all movement within tempo, downbeat, or the 32-count phrase of the music for appropriate formats in all components of a class except for the cool down.
Ability to adjust choreography/workout on the spot based on the needs and abilities of the participants in the room. Actively recruits and retains group exercise participants. Connect and engage with participants during class verbally and with eye contact. Motivate members in support of meeting personal and program goals. Builds effective, authentic relationships with members; helps members connect with each other and other YMCA programs based on their health and well-being goals. Utilizes tools,
technology and information for the purpose of increasing member knowledge of wellness as well as wellness programs provided through the YMCA (handouts, schedules, etc.
). Maintain a high degree of trust and confidentiality with personal information of others. Maintains and cleans equipment according to the schedule or as requested by supervisor. Follows YMCA policies and procedures; responds to emergency situations. Respond promptly and appropriately when rescue or first aid is necessary. Enforce all safety rules fairly, consistently with tact and respect. Attends all staff meetings. Up to date Group Exercise (per Association requirements) certifications will be required at each annual performance evaluation.
Performs other duties as assigned. Requirements Minimum age requirement of 18 will apply High school graduate or equivalent preferred. CPR, First Aid, AED certifications for the professional rescuer preferred prior to hire. Bloodborne Pathogens training within 60 days of hire date. Previous experience with diverse populations preferred. Certified Group Exercise Certification required from one of the following: International Fitness Association (IFA), Silver Splash, Aquatic Exercise Association (AEA), SCW Water Fitness, Athletics and Fitness Association of America Group Exercise (AFAA GX), American Council on Exercise Group Exercise (ACE GX).
Must be current and in good standing. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to perform all physical aspects of the position, including walking, standing, bending, reaching, and lifting. The employee must be able to perform heavy work: exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
The employee is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures. The employee is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes. The employee is subject to noise: there is sufficient noise to cause the employee to shout in order to be heard above the ambient noise level.
The employee is subject to hazards: includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. The employee may be exposed to infectious diseases. Disclaimers Must complete successful background screening, which includes criminal and employment verification. All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees.
Please see your manager should you have any questions about this policy or these job duties. This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills.
They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Lot Associate, Customer Service Representative, Order Fulfillment Associate, Door Monitor Associate, Office Associate, and Associate Coordinator.
