Sales Associate/Team Lead | Cookeville, TN

Detailed Information

  • Location: Baxter, TN

  • Company: Ace Hardware

based upon the company standards and policies thereby creating a culture based on service, promotions and sales. Essential Duties & Responsibilities Include the following. Other duties may be assigned. Customer Service: • Provide a positive representation of Potters Ace Hardware.

• Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Possess a friendly outgoing demeanor; work well with customers as well as associates. • Ensure all pages and calls are answered promptly, courteously and effectively. • Forward any customer complaint that cannot be handled to a member of

management. • Possess strong product knowledge and knowledge of store layout and location of products. • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations • Assist in creating a positive, professional and safe work environment. • Assist with receiving, checking in and stocking of merchandise throughout the store. • Assist with maintaining back stock levels. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. • Assist with merchandise

resets through the store. • Provide assistance to Department Specialists, i.

e. price changes, special orders. • Ensure signage is current throughout the store. • Operate forklift with proper training. • Communicate any merchandising, cost control or sales idea to General Manager. • Participate in store meetings. • Be professional in appearance and actions. • Perform all other duties as assigned. Other Essential Requirements Strong background in customer service and leadership Hardware background helpful but will train the right candidates Excellent interpersonal, communication and follow through skills

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