Director of Sales and Customer Experience | Philadelphia, PA

Detailed Information

  • Location: Narberth, PA

  • Company: Lavner Education

educational opportunities for kids? If so, apply today! WHY JOIN LAVNER EDUCATION? Lavner Education, one of the world's leading Ed Tech companies for kids, powers the Lavner Camps, Tech Revolution, Lavner IQ, and Lavner Fitness brands, offering summer and year-round camps, classes, tournaments, and online tutoring to kids worldwide.

Whether at locations like UPenn, NYU, Wash U, UW-Seattle, and UCLA, or through our online programming, our omnichannel approach to education is redefining the industry like never before. By embracing the concept that kids should love what they do and have the opportunity for high-quality live, interactive learning in an inclusive environment, we create cutting-edge

learning experiences that feature top-notch curricula and superstar instructors, all backed by a dedicated and mission-driven leadership team. JOB RESPONSIBILITIES: Work closely with the executive team to create, optimize, and execute innovative sales initiatives, drive sales, and build partnerships with camp locations, school groups, non-profit organizations, companies, and more Oversee and maintain the organization's customer service policies, initiatives, and objectives Ensure all customer inquiries are addressed in a timely and professional manner Continually develop improvements that drive quality and consistency within the customer success department Coordinate and deliver robust employee

trainings to the customer success team Manage the productivity and success of the customer success team by enforcing standards that provide quality experiences to our customers Collect and analyze data to identify areas of improvement and recommend strategies to enhance the customer experience Contribute to positive team culture that focuses on an awesome working environment and building a team that delivers the best possible experiences for kids and their families TO BE EFFECTIVE IN THIS ROLE, YOU SHOULD: Thrive in a fast-paced work environment Quickly take ownership of tasks & step into leadership roles Have strong organizational & time management skills Possess an ability to troubleshoot independently & problem solve Deliver on details with follow-up Be open to feedback, be curious, & ask questions Communicate with kindness and clarity QUALIFICATIONS: Minimum 8 years of professional work experience, with at least 3 years of experience leading customer service and/or sales teams Bachelor's Degree or higher Tech savvy, and confident working with CRM software (Zendesk, etc.

) & Google Sheets Inclusive, professional, upbeat, & positive attitude Clearance of all required background checks ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a quick and easy initial application process.

If you feel that this position would be a great fit for you, please fill out our quick mobile-friendly application so we can review your information. We look forward to meeting you! Job Posted by Applicant Pro

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