Location: South Egremont, MA
Company: Catamount SKI Resort
with information and sitetours to facilitate the booking of Catamount venues for weddings and special events. Additionally, this position is based in the Customer Service department with additional focus onfulfillment of day ski, zip and aerial park groups.
This position is also considered a " lead" role incustomer service, with supervisory responsibility of customer service staff in the absence of the Customer Service Manager or Assistant Manager. Job Qualifications: - Skilled in providing excellent customer service. -Meticulous attention to detail. - Computer savvy; event planning software experience preferred. - Prior experience in customer service and/or event planning preferred.
- Excellent interpersonal skills, friendly and helpful disposition. -Outstanding communication skills in person and on the phone. -Neat and professional appearance.
- Flexible schedule to include weekend, holiday and evening work based on the demands ofthe job. - Able to focus and work effectively under sometimes stressful conditions. Job Duties: The list below best represents many of the tasks you will be asked to perform atsome time during your employment at Catamount Mountain Resort. This list of duties is notintended to represent all of the tasks you may be asked to perform while working for Catamount. -Assist Customer Service Manager in the operation of the customer service department
toinclude ticket and pass sales, customer interactions, staff training and supervision.
- Act as the primary lead for processing and fulfilling of summer and winter day groups, including collection of payments, processing of orders and delivery of products to groupleaders. - Monitor and follow up on all incoming wedding and event leads. - Meet with clients to determine their needs and expectations of the wedding or event. - Prepare quotes and banquet event orders for booked business. -Work with operational departments, including but not limited to Food and Beverage and Facilities/Maintenance on all event needs. -Communicate as needed with outside vendors such as caterers, photographers, DJ&'s, bands, florists, etc.
-Coordinate and monitor event timelines and provide on-site assistance in eventmanagement during scheduled functions. - Prepare contingency plans in the event of an emergency or bad weather. - Plan layout for event: activity locations, seating, decorations, etc. - Monitor event day making sure attendees are satisfied with their experience. - Handle complaints in a professional and diplomatic way. -Complete and maintain records and financial reports for each event. -Conduct client satisfaction surveys and make improvements as needed.
-Perform other tasks as assigned. Work Schedule and Conditions: We are in the business of providing a quality product and experiencefor our guests. Traditionally our busy periods are during weekends and holiday periods which you will beexpected to work. You can also expect to be asked to work extra hours or days on occasion, especiallyduring the holiday periods or on wedding and event days. We will attempt to offer consecutive days off and accommodate special scheduling requests, but wecannot guarantee that we will be able to satisfy all requests. We expect employees to arrive promptly.
-This is a physically demanding position. -Must be able to lift up to 50 lbs. - Must be able to walk the property, stand, bend, climb, lift, kneel, reach & push repetitively.
to join a culture committed to teamwork, mutual support, dedication, and fun? If so, continue reading! This customer service position comes with a competitive base pay plus commission. You can earn up to $80,000 a year. We also offer solid benefits including paid vacation after 1 year of employment, comprehensive health care coverage, dental and vision insurance, basic life insurance, short-term and long-term disability, a savings and retirement 401(k) program, bereavement leave, performance and longevity bonus platforms, and employee oil changes and discounts.
If you are interested in working for a stable and successful company, apply today! ABOUT ATLANTIC COAST ENTERPRISES Atlantic
Coast Enterprises (ACE) is a full-service lubrication, fluid, and automotive maintenance center. We offer our customers these services in the cleanest and most professional surroundings possible.
Each day we strive to achieve our mission of creating customers for life through fast, friendly, clean, and professional service. We are dedicated to expanding and constantly moving on to new and different challenges. A few short years ago, we were recognized as the franchisee of the year within the Jiffy Lube nationwide network. Everything at ACE is a team effort. We know that without our employees, we wouldn't be able to grow, improve, or create lifelong customers. This is why we offer competitive
compensation, generous benefits as well as a supportive and collaborative environment.
We encourage each and every employee to share their ideas with us. A DAY IN THE LIFE OF AN AUTOMOTIVE SERVICE ADVISOR As an Automotive Service Advisor, you arrive each day determined to take excellent care of our customers while achieving sales goals. You guide them through their elected services, acting as the main point of contact between them and our auto technicians. Following a service review conducted on their vehicle, you advise customers on tires, breaks, and other recommended services in a way that is easy to understand. You help them to make decisions by expertly explaining benefits, costs, and product features.
Your ability to make connections and build trust is essential to gaining repeat business. You love spending your day with people and cars. Plus, it is rewarding to see your hard work pay off in your paycheck! QUALIFICATIONS FOR AN AUTOMOTIVE SERVICE ADVISOR 18 years old or older Previous sales and service advisor experience Valid driver's license Are you a people person who can easily connect with others? Do you like talking about cars? Do you have excellent communication skills? Is providing exceptional customer service important to you? Are you patient and able to empathize with others?
Are you organized and able to prioritize tasks effectively? Are you detail-oriented? If so, we want to meet you! ARE YOU READY TO JOIN OUR TEAM? If you have top-notch customer service and sales skills, a passion for cars, and feel that you are right for this position, fill out our initial 3-minute, mobile-friendly application today! Location: 01201
service while providing feedback to management. Assists with conducting interviews and staffing responsibilities. Provides support and followup to newly hired teammates, ensuring training is complete over specified training intervals. ESSENTIAL DUTIES AND RESPONSIBILITIES Acts as brand ambassador educating the store team and customers regarding the Market 32 brand, specific offerings, and promotions.
Works with store team to increase sales and store excitement with specific focus on items highlighted in the weekly selling points, specialty items, weekly promotions, sampling items, holiday items etc… Helps to motivate, report and celebrate sales results. Assists in increasing sales by
brainstorming unique marketing ideas, including business lunches, parties, special events etc… Inspires and motivates the team to execute sales ideas and tools such as suggestive selling, sampling, cross merchandising etc… Ensures recognition programs and contests are being developed and executed on a regular basis.
Focuses on specialty merchandising using finesse and boutique methods to assist Team Leaders to deliver unique, inviting, and sales enticing displays, especially in grocery (coffee/candy/action alley/x’s and o’s). Communicates, motivates, and follows up on execution of corporate and operational initiatives including those outlined in weekly selling points, model store communications,
seasonal selling direction, VP Operations, RVP and Zone Director expectations.
Develops and leads huddles on sales and service. Maintains a focus on food service area, especially from 111pm acting as a concierge to ensure legendary customer experiences. Assists management team with staffing needs and training initiatives being sure to hire and train for a positive service personality. Conducts onboarding. Monitors new hire training to ensure knowledge transfer and comfort level; conducts role play scenarios to increase service level of new hires. Coordinates and facilitates departmental crosstraining within the store. Encourages and assists in developing teammates to be able to take on increased responsibility and promotional opportunities.
Stays involved with C3 courtesy and concern comments as well as other customer feedback, follow up as directed by Store Manager. Helps to coach and counsel teammates involved in complaints and recognize those who receive compliments. Monitors and reports to management on key business metrics related to sales and service including but not limited to: CX survey, C3 customer comments, sales performance vs. budget, sales performance relating to storespecific and corporate sales initiatives. Exhibits service behaviors and assists management with coaching and counseling those behaviors in others including role playing, service school, and positive recognition and rewards.
Oversees samples and sales teammates to encourage extroverted sales oriented interactions with customers. Fulfills role of construction liaison during remodels. Performs other related duties as assigned by management. MINIMUM QUALIFICATIONS Must be at least 18 years of age. Satisfactory performance reviews. Ability to work a flexible work schedule to include nights and weekends. Strong communication skills, both written and verbal.
Strong presentation skills and ability to facilitate to a large group or one-on-one. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong desire to train and mentor others. Basic computer skills. EDUCATION AND EXPERIENCE NA PHYSICAL REQUIREMENTS OTHER PHYSICAL REQUIREMENTS EQUIPMENT USED Price Chopper/ Market 32 and the Golub Corporation does not discriminate against individuals on the basis of race, color, national origin, religion, interaction, affection or interactionual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift. We may also keep your information on file for further review should the location or hours not be a fit for either the store or your stated availability.
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