Reception / Sales Assistant | Euclid, OH

Detailed Information

  • Location: Solon, OH

  • Company: Granex Industries

team to ensure exceptional experiences for our clients. Responsibilities: Reception Duties: Greet and welcome visitors with professionalism and warmth. Direct and manage incoming calls efficiently, taking messages when necessary. Maintain an organized and tidy front desk area.

Customer Interaction: Engage with clients to address inquiries and provide information about our granite countertop products and services. Schedule appointments for showroom visits and consultations. Assist customers in understanding customization options for their granite countertops. Sales Support: Collaborate with the sales team to provide administrative assistance in the sales process. Prepare and distribute

sales documentation, quotes, and contracts as needed. Showroom Maintenance: Ensure the showroom is well-maintained and displays a variety of granite samples. Update displays regularly to showcase new products and promotions.

Additional Tasks: Priority Phone Handling: Take the lead in answering incoming calls promptly, ensuring a positive and professional customer experience as the first point of contact. Office Logistics Management: Manage the seamless flow of office operations by ordering necessary supplies, coordinating Friday lunches, and maintaining a well-stocked and organized supply closet. Showroom Maintenance and Presentation: Uphold the professional appearance of the front office

and showroom, creating an inviting atmosphere for customers and accounts.

Customer Interaction and Assistance: Facilitate customer pickups efficiently and provide support during customer visits, contributing to a positive and personalized customer experience. Proactive Quote Support: Contribute to maintaining an organized quote inbox by generating simple quotes, ensuring responsiveness to customer inquiries. Sales Team Support: Serve as a reliable backup for the sales staff during absences, ensuring continuity in service and support for clients. Efficient Data Handling: Input and manage customer service issues with a keen ability to navigate challenging phone calls, showcasing excellent communication skills.

Versatile Administrative Support: Engage in various administrative tasks, including data entry, to support the efficient functioning of the front office. Qualifications: Proven customer service or client-facing experience with strong communication and interpersonal skills. Strong organizational abilities, attention to detail, and the ability to manage multiple tasks simultaneously. Familiarity with basic computer applications, including MS Office suite, email, and data entry. Ability to work collaboratively in a team and maintain a polished and professional appearance and demeanor.

Basic understanding of granite countertops or a willingness to learn. Education and Experience: High school diploma or equivalent; additional education or relevant experience is a plus. Previous experience in a reception or customer service role is desirable. Sales or showroom experience is an advantage. In addition to a rewarding career, we provide team members with a comprehensive benefits program to attract and retain the best employees available. Benefits Package: Wide range of benefit options (medical, dental, vision, HSA, disability, life)Paid time off so that employees can enjoy time away from work Paid holidays Retirement saving plan (401k) Were an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, interaction, interactionual orientation, gender identity, national origin, veteran or disability status.

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