Location: Pittsburgh, PA
Company: Comcast
of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary Responsible for empowering, motivating, guiding, and developing a team focused on providing superior service to our valued customers across multiple retail stores. Provides focus and engagement to five critical areas: sales/revenue, customer and employee experience, critical operations, ethics, and integrity. Is a strong people
developer that drives sales performance and sets the cultural tone of the market stores through subject matter expertise of the customer experience Fosters a performance-based culture; excels at coaching, providing direction, cross collaboration, and delivers actionable feedback to store leadership to drive sales.
Demonstrates strong communication abilities and a flexible, agile leadership style. Identifies opportunities to improve overall performance from both a financial and employee engagement perspective, offering guidance where needed. Operates as a subject matter expert in the customer experience and Company brand. Serves as a true generalist across varying workstreams and priorities.
Ensures operational plans are aligned with business objectives and contributes to functional strategy development.
Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees. Job Description Core Responsibilities Coach, mentor and train a highly engaged, retail sales leadership team within the Xfinity Retail Sales space across multiple stores across the organization. Promote the customer experience, company brand principles, and influence store leadership across the market and region.
Problem solver, makes connections with a warm and friendly approach, and is a strong advocate for our products. Accept and lead innovatively, lead change management within their channel, markets and regions. Focus on developing and encouraging an environment conducive for the hiring of impactful employees as well as caring for the development and progression of existing employees within the market/region/organization. Successfully analyzes situations to gain understanding and make sound, timely decisions that factor in costs, risks, and impact to employee and customer experience.
Takes action to achieve resolution(s). Leverages key business, talent, performance and workforce management tools and platforms to successfully support efficient staffing, and key sales and operational functions. Responsible for the look of the store- i. e. supporting an environment to tell the Company story, build brand awareness, ensuring each store is an accurate reflection of the brand. Strong connection to the business as well as institutional knowledge regarding key performance indicators, sales performance, and profitability. Excels at relaying information to teams across the retail space.
Develops and leads Company sales and profit goals for the retail stores. Effectively implements a successful workforce management strategy aligned with Company's business needs and ensures that all stores are fully staffed. Oversight and engagement regarding safety and security requirements and protocols to support operational excellence in each location. Support the company's commitment to diversity, equity, and inclusion. Support crafting a culture where every employee can participate and feels valued for who they are, and ensuring teams are representative of the communities we support.
Partners closely with onsite leadership regarding training, updates on new promotions, products, and corporate initiatives. Holds onsite leadership accountable for backssing individual and team performance and provides location leadership with the appropriate coaching tools to engage employees, provides feedback, and builds improvement plans as needed. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned. Employees at all levels are encouraged to: Understand our Operating Principles; make them the guidelines for how you do your job Always improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences Win as a team - make big things happen by working together and being open-minded.
Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers Strive for results and drive growth Respect and promote inclusion and diversity Do what's right for each other, our customers, investors, and our communities! What are the BENEFITS of Comcast? Development and Advancement Opportunities Employee Resource Groups Day 1 Medical/Dental/Vision Insurance 401k Matching Discounted Services (must reside in the footprint) Many more benefits and perks!
Disclaimer: This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, interaction, interactionual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 7-10 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. PDN-9af52aa8c-b317-47ba65f207e9
Retail Jobs refer to employment positions within the retail industry, where staff are involved in selling goods and services to consumers. These jobs are typically found in stores, shops, and online markets, ranging from cashier and sales associate roles to store management and merchandising. Key characteristics of retail jobs include direct customer interaction, inventory management, and the need for strong communication and sales skills. These positions often require flexibility with hours, including weekends and holidays, to align with peak shopping times. Furthermore, retail jobs can serve as an entry point for career growth within the customer service and business sectors.
Retail Jobs refer to employment positions within the retail industry, where staff are involved in selling goods and services to consumers. These jobs are typically found in stores, shops, and online markets, ranging from cashier and sales associate roles to store management and merchandising. Key characteristics of retail jobs include direct customer interaction, inventory management, and the need for strong communication and sales skills. These positions often require flexibility with hours, including weekends and holidays, to align with peak shopping times. Furthermore, retail jobs can serve as an entry point for career growth within the customer service and business sectors.
Retail jobs encompass a variety of positions within the retail industry, where goods or services are sold to consumers. Employees in these roles may be involved in sales, customer service, inventory stocking, and merchandising. A distinctive feature of retail jobs is the direct interaction with customers, providing them with assistance and managing transactions. Retail positions often require strong communication skills, flexibility in hours—including weekends and holidays—and the ability to adapt quickly to different tasks. Many retail jobs also present opportunities for advancement, especially for those who excel in salesmanship and customer relations.
Retail jobs involve working in stores that sell goods directly to consumers. These positions can range from sales associates, cashiers, and stock clerks to store managers. Common characteristics of retail jobs include customer service, merchandising, inventory management, and the flexibility to work various hours, including weekends and holidays. Retail workers are often the face of a brand, responsible for creating a positive shopping experience and building customer loyalty.
