Location: Phoenix, AZ
Company: Biltmore Properties
logging them daily to maintain an accurate waitlist and documentation. Interviewing future residents. Processing verifications, rental history, incomes, assets, and credit/backgrounds Answering phones, making phone calls and faxing. Maintain files (Move-ins, Move-outs, Denials, Withdrawals, Collections, etc.
). Prepare paperwork on new residents and explain lease, policies, rules and addenda and obtain signatures on documents. Prepare paperwork get forwarding address information, collect keys, explain refund of Security Deposits when residents move out. Organize and communicate to maintenance staff regarding turnovers, work-orders and ordering supplies and materials. Get Manager approval
prior to ordering. Contacting vendors and requesting proposals as requested by Manager or Supervisor when necessary. Maintain logs for replacement, purchase orders, keys, work orders, turnovers, pest control, etc.
Collect rents and post to ledger cards. Prepare and process Ten-day Notices for non-payment. Filing evictions, calling in Writs, go to court if necessary, when required. Inspection of units (Move-ins, move-outs, annual re-certification, and maintenance turnovers). Reviewing and processing annual re-certifications, interim adjustments with current residents Enforce Lease and Community policies with residents. Assisting residents with information/locations for shopping, hospitals,
schools or churches in the area. Provide necessary information for utility turn on.
(electric & gas). Follow up with new resident to confirm utilities have been turned on. Enforce Promise to Pay from damages, failure to report income, and/or any other cost incurred that may apply. Ability to make good judgement calls concerning everyday issues with residents, apartments, work orders, and staff. Maintain a team work ethic with all office staff, keeping open communication, and have the ability to work well under pressure. Comply with all Fair Housing laws and rules. Attend all training as required by management.
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