Quality Assurance Analyst | Boston, MA

mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Software Quality Assurance Analyst will provide continuous test improvement and feedback to resolve issues and help software providers meet customer and stakeholder demands by delivering properly performing products in a timely manner.

The responsibility of the Quality Assurance Analyst includes creating test strategies to ensure a product is compliant with design specifications and user expectations. The QA Analyst will write and execute manual (and automated) test plans and cases in addition to analyzing and reporting code defects. Additional responsibilities

may include white box and black box testing, regression and load/performance testing, and application security testing. Duties & Responsibilities Test quality assurance of MBTA enterprise applications and projects.

Develop and create QA documentation including test plans, scripts and procedures and execute test cases to ensure quality and functionality. Execute test cases, log defects, facilitate defect management with required supporting documentation and analysis of test results. Interact with the multiple project stakeholders and vendor teams to plan, strategize, and execute test projects. Implement necessary solutions and adjustments to maintain test project progress and execution.

Create SQA reporting and maintain QA Test Dashboard to update internal and project and client facing teams.

Ensures delivery against QA department goals and objectives, i. e. meeting commitments and coordinating overall quality assurance schedule. Anticipate program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments. Ensure the viability, functionality, and effectiveness of essential tools. Contribute to production implementation plans for production deployment checkout and verification procedures. Implement ongoing quality improvement processes working with interdepartmental teams. Maintain product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing.

Develop and manage quality assurance metrics for performance improvement of all teams. Provide support with production issues and assist with resolutions as needed. Perform all other duties and projects that may be assigned. Physical Demands and Working Conditions The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Available to work all shifts and locations as assigned or directed. Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service. Have the ability to work any and all shifts and/or locations assigned or directed. Supervision None Minimum Requirements & Qualifications Minimum Education Bachelor's degree from an accredited institution in Computer Science, Computer Engineering, Information Technology, or related field.

Minimum Experience and Required Skills Two (2) years of experience in software testing, application programming or analysis, including design, development, implementation, and administration/support. Knowledge of standard PC applications including the Microsoft Office suite, email, and calendar management. Must have an even disposition and be able to deal effectively and politely with all people from all types of backgrounds and experience and in all types of situations. Ability to work independently and in a collaborative environment.

Capable of working on multiple projects simultaneously. Must have a desire for achieving excellence in customer satisfaction, process, product quality and reliability. Effective organizational, analytical, multi-tasking, time management and documentation skills with attention to detail. Experience writing technical documentation such as plans, procedures, and scripts. Excellent problem solving, interpersonal communication and task management skills. Works under limited supervision on a diverse scope with skill to resolve issues in creative ways.

Capable of acquiring knowledge, understanding of multiple applications, and supporting technology. Preferred Experience and Skills Six (6) or more years of experience in software testing, application programming or analysis, including design, development, implementation, and administration/support. Capable of working on multiple platforms, interfaces, and applications unique in the transportation industry (application examples include automated fare collection (AFC), mobile applications, HASTUS, Oracle FMIS, Oracle HRCMS, UKG Dimensions in addition to internally developed applications.

Experience developing multi-disciplined knowledge of application functionality to obtain subject matter expertise (SME). Exercises good judgement from experience and knowledge to select the most effective testing methods, techniques, and evaluation criteria for obtaining results and delivering on project tasks. Requires a need to be conscious of data security and risk management. Ability to coordinate activities of a QA Project and contribute to project plans. Skill to execute and deliver on the full range of QA responsibilities including formulation and documentation of test strategy, test planning, reporting, and manual test execution.

Experience with testing methods and tools in support of manual testing, test automation, load, and performance testing. Knowledge and familiarity of the SDLC (Software Development Lifecycle). Strong understanding of different software development methodologies (i. e. Agile, SCRUM, Waterfall, Iterative) in addition to SQA processes and automated tools. Capable of executing independent test projects with multitasking and prioritizing as appropriate to meet schedule commitments. Accustomed to learning new software applications quickly and adapt to changing client requirements.

Experience working with geographically distributed team members and in virtual settings. Demonstrated experience with Service Now or similar service management / ticketing system. Substitutions Include A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement. A master's degree in a related subject substitute for two (2) years of general experience.

A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience. Job Conditions: Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English Ability to provide internal and external customers with courteous and professional experiences Ability to work effectively independently and as part of a team (or supervise, if required) Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection) Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service Disclaimers and Definitions: General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job.

Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions.

International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U. S. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.

Essential / Emergency Staff: During declared " states of emergency, " employees working in this classification are required to report to work for their assigned work hours or as directed by management. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-xyz X or xyz X@. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit /careers-app-definitions.

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