Location: Richmond, VA
Company: Michael & Son Services
in its dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. Quality Assurance Analyst (QA) is responsible for backssing the quality of the performance of our call center associates who deal with our existing and potential customers.
The QA will monitor inbound and outbound calls to backss the associate's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in implementing call center quality processes and procedures. The Quality Assurance Analyst is a full time position of 40 hours
per week. Overtime is available during our peak times. Job functions: Performs call monitoring and provides trend data to site management team Uses quality monitoring data management system to compile and track performance at team and individual level Provides feedback to call center team leaders and managers Works with management team to coach agents Assist with calibrations Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved Assist leadership with additional phone monitoring needs Other duties as assigned Requirements: Excellent verbal, written and interpersonal communication skills Must be self-motivator and self-starter
Focus on quality and customer service Exceptional listening and analytical skills Must be able to effectively deal with people at all levels inside and outside of the Michael and Son Services Ability to multi-task, prioritize and manage time effectively Excellent people and communication skills Team Oriented Benefits: Comprehensive benefits including medical, dental, and vision after 30 days Additional benefits 401K, Paid Holidays and Paid Vacation Position is based at our Richmond, Virginia location.
Michael and Son Services is an Equal Opportunity Employer
Quality Assurance (QA) jobs involve ensuring that products or services meet specific standards and satisfy customer expectations. Professionals in this field focus on systematic processes and preventative measures during production or development to prevent mistakes and defects. QA roles typically require keen attention to detail, problem-solving skills, and knowledge of industry standards. They may encompass various tasks, such as developing quality assurance plans, conducting tests, and analyzing data to improve quality and reliability. QA jobs contribute significantly to a company's reputation by guaranteeing product consistency and safety.
Quality Assurance (QA) jobs involve ensuring that products or services meet specific standards and satisfy customer expectations. Professionals in this field focus on systematic processes and preventative measures during production or development to prevent mistakes and defects. QA roles typically require keen attention to detail, problem-solving skills, and knowledge of industry standards. They may encompass various tasks, such as developing quality assurance plans, conducting tests, and analyzing data to improve quality and reliability. QA jobs contribute significantly to a company's reputation by guaranteeing product consistency and safety.
Quality Assurance (QA) jobs involve ensuring that products or services meet specific standards and satisfy customer expectations. Professionals in this field focus on systematic processes and preventative measures during production or development to prevent mistakes and defects. QA roles typically require keen attention to detail, problem-solving skills, and knowledge of industry standards. They may encompass various tasks, such as developing quality assurance plans, conducting tests, and analyzing data to improve quality and reliability. QA jobs contribute significantly to a company's reputation by guaranteeing product consistency and safety.
Quality Assurance (QA) jobs involve ensuring that products, services, or software meet established standards of quality before they reach the consumer. Professionals in QA roles are responsible for identifying defects, implementing test strategies, and ensuring compliance with industry regulations. Key features of QA jobs include attention to detail, a systematic approach to problem-solving, and a focus on continuous improvement. QA specialists work to prevent errors and enhance customer satisfaction by aiming for zero defects and delivering reliable performance.
