Location: Jacksonville, FL
Company: Fis
that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we d like to know: Are you FIS? About the role: As a Product Support Representative Senior, you will work with FIS clients to provide in-depth product support.
You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. About the team: As a member of the Product Support Team, you will work to support an FIS trading and compliance application by working with internal teams, like development and operations, to resolve client inquiries or issues. What you will be doing: Handle customer inquiries and resolving
support issues such as address changes, processing orders, warranty, or billing and payment. Provide in-depth product support and researching client issues.
Troubleshoot problems with equipment or software applications and recommend corrective action. Document customer information and recurring technical issues to support product quality programs and product development. What you will need: 5 years of experience in compliance, trading, or securities Experience resolving client inquiries or issues with internal teams Experience troubleshooting client issues Technical aptitude Strong analytical, organizational and time management skills The ability to work independently You are an excellent
communicator and strong problem-solver Knowledge of FIS products a plus Added bonus if you have: A series 7 license What we offer you: At FIS, we hire the best.
In return, you receive exceptional benefits including: Opportunities to innovate in fintech Tools for personal and professional growth Inclusive and diverse work environment Resources to invest in your community Competitive salary and benefits. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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