Location: Newton, MA
partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives.
Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country. If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. SUMMARYThe LGBTQ Care
Facilitator, as a member of a LGBTQ Adult primary healthcare team, facilitates the process of care for Atrius's LGBTQ Adult Primary Care patients, coordinates an accessible plan of care and backss for clinical triggers.
They will serve as a liaison among the primary care team, specialist physicians, behavioral health team members, care management social workers, and the patient and/or patient's family. This role is scoped for 1 year, with the potential for renewal. The Care Facilitator is a critical team member in creating an exceptional patient experience. Vital to this role is forming longitudinal relationships with LGBTQ patients, regularly backssing their clinical or social needs,
and coordinating with primary care, case management, and social work teams to refer patients to community support services, aligned with their LGBTQ identity and values.
As part of forming longitudinal relationships, the facilitator is expected to maintain an understanding of the patient's identity, pronouns, preferred language and cultural beliefs and values which impact care, patient experience or recommended treatment plan. The person in this role will also provide data management of the LGBTQ patient population, and conduct patient outreach for follow-ups, referrals, and specialized care needs. The Care Facilitator populates standardized clinical and social information in the administrative areas of the care plan in the patient's medical record, and collects data, and generates reports.
Ensures clinicians are informed of assigned patients' status and may present performance metrics to larger group of clinicians. Attends required specialty meetings and participates in care improvement activities as needed to improve quality performance. These activities include, but are not limited to, a monthly patient advisory council workshop and ongoing training for the care team and front office staff. EDUCATION/LICENSES/CERTIFICATIONSHigh School diploma or equivalency certificate (e.
g. GED, Hi SET, TASC Test) from an accredited institution or governmental unit required. College degree in health care administration or psychology strongly preferred. A bachelor's degree in related field (typically in healthcare administration, psychology or healthcare related field) can at times be substituted for work experience. EXPERIENCEExperience typically acquired through three years of experience in a clinical setting. Previous training or experience work in population health management preferred. MR experience and/or aptitude to master the EMR based on other technology experience required.
Experience working with the LGBTQ community in a facilitator or coordinator capacity and/or exposure to the local LGBTQ ecosystem is preferred. SKILLSProficiency in data management, including the ability to extract data and develop spreadsheets, required. Knowledge and understanding of medical terminology required. Proficiency in Microsoft Office, especially Excel is required. Strong interpersonal and communication skills needed with the ability to interact effectively with patients and medical professionals. Ability to demonstrate a high level of cultural competence and sensitivity to patient needs and concerns.
Ability to engage patients in problem solving. Sound judgment with the ability to work and make decisions in a fast-paced environment. Computer skills that include proficiency with electronic medical records (EMR), Microsoft Office - especially Word and Excel are required. Knowledge and understanding of medical terminology. Excellent telephone skills, strong customer service and ability to build relationships with patients are required. Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, interactionual orientation and gender identity and/or expression, or other dimensions of diversity.
BENEFITS INCLUDE: Up to 8% company retirement contribution Generous Paid Time Off 10 paid holidays Paid professional development Generous health and welfare benefit package Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, interaction, marital status, age, interactionual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA). VEVRAA Federal Contractor Request Priority Protected Veteran & Disabled Referrals for all of our locations within the state PDN-9a8d4eb8-7e88-4b27-b0f7-97cd04cab336For more details: jobs-search.
org/technology_newton-c434659/lgbtq-care-facilitator-newton_i1959027105
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