Location: Baltimore, MD
Company: Carefirst Bluecross Blueshield
guidance to lower level staff. ESSENTIAL FUNCTIONS: Works closely with IT to coordinate system change requests. Conducts user tests after implementation(s) to ensure performance; facilitates system audits. Appoints HR system roles and access points. Provides help desk support across the organization, investigates and resolves operational issues applying knowledge of the ERP, HCM and/or HRIS, security, business processes, and procedures.
Communicates with software vendors to submit production issues and determines escalation. Works with vendor to research and resolve the system or user issue. Creates test case scenarios to be used in testing; monitors/oversees the testing of business applications
to verify that all requirements are incorporated into the system design. Plans and designs cross-functional business processes and system modifications. Makes recommendations to improve and support business activities.
Create and maintain queries as requested to aid in compliance and data collection/review. Gathers business requirements through a variety of techniques such as work sessions and interviews. Analyzes and documents client business requirements and processes; communicates these requirements to appropriate parties. QUALIFICATIONS: Education Level: Bachelor's Degree OR In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to
the required work experience. Experience: 5 years Progressive experience in a HRIS support role with implementation duties.
Experience in a front-end HR customer service role. Licenses/Certifications Human Resources Information Professional (HRIP) Upon Hire or Human Resources PHR or SHRM-CP Upon Hire Knowledge, Skills and Abilities (KSAs) Proficient in HRM (e. g. ADP, Kronos, Zoho, Workday Paychex) systems. Knowledge of HR principles and practices (e. g. payroll, benefits, and laws). Skill in completing assignments accurately and with attention to detail. Proficient in Microsoft Office applications. Ability to recognize, analyze, and solve a variety of problems.
Ability to remain in compliance with laws while managing confidential information. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Salary Range: $75,456 - $149,864 Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location.
In addition to your compensation, Care First offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements). Department Department: (Shared Services) Equal Employment Opportunity Care First Blue Cross Blue Shield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply Please visit our website to apply: /careers Federal Disc/Physical Demand Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. PHYSICAL DEMANDS: The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects.
The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Sponsorship in US Must be eligible to work in the U. S. without Sponsorship#LI-SD1PDN-9a46e635-e8d1-4f6c-bbbd-4cc6d8ce018f
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