Analyst, Process and Performance Improvement | Waltham, MA

Detailed Information

  • Location: Waltham, MA

  • Company: National Grid

communities, and businesses. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. We're planning, innovating and working to be as vital and relevant as ever before for our customers and communities. Join us and

be at the heart of clean energy transition. Job Purpose To collaborate closely with teams that design processes, operate and train for excellence, face customers in all levels of management and work in a team of highly-motivated team members dedicated to bringing customer support to an excellence.

Key Accountabilities Assist in the design, development and implementation of knowledge management strategies. Assist with communications (ex- Performance Awards, All Hands Call, information gathering) Create, publish, update and expire knowledge content. Review article feedback and respond accordingly. Facilitate New England B-Weekly calls Coordinate training/events (ex-booking rooms, ordering

meals, handling invoices with vendors, schedules, speakers) Condense complex training content into easily consumable knowledge articles.

Effectively collaborate with the wider team to produce simplified, relevant knowledge content within necessary deadlines. Evaluate knowledge management tool performance and review low usage content, identifying areas for improvement. Assist in development and maintenance of other training elements as needed. Supervisory/Interpersonal- Experience Required Excellent facilitation and communication skills. Excellent coaching and training skills. Ability to build good relationships at all levels across the business. Qualifications Bachelor or Master's degree in business from an accredited institution is preferred.

Valid US driver's license Proven leadership experience Demonstrate strong stakeholder management and project management skills Demonstrated effective communication and interpersonal skills Technical experience a plus (ex - MS Suite: Share Point, Teams, Outlook) Applicants for this position must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States More Information Salary$73,000 - $86,000 a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.

Candidates will be backssed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer.

We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. PDN-9acdc029-caa2-42ec-86e8-108b882d2698

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