Location: Bethlehem, PA
Company: Apple Leisure Group
industry-leading brands. In this role, you will focus on supporting Travel Agents and Consumers on multiple vacation brands. This role is responsible for exceeding Travel Agents/Consumer expectations by providing an efficient, quality call experience. A successful team member will support all contacts via multiple channels and will meet and/or exceed specific quality, service and sales metrics.
Specialists are the voice of the customer by providing feedback to improve processes and gain Travel Agent and Consumer loyalty. A successful B2B Service Specialist will: Provide support through complex modifications to previously booked reservations Communicate and uphold policies pertaining to
fulfillment of Travel Agent/Consumer expectations Focus on service and sales opportunities to respond to requests, increase vacation value by offering options Utilize multiple systems and provide education and support to Travel Agents on VAX systems Focus on problem resolution with attention to detail and documentation to decrease errors and maintain profitability Resolve technical errors independently Report system and product disruptions to service Act as the voice of the customer and provide feedback for process improvements Ability to navigate multiple systems including MS Office (Excel/Word and Outlook), internet, and proprietary systems Ability to quickly and accurately comprehend numbers
by adding, subtracting, multiplying and dividing Communicate with others via voice, email and chat clearly and concisely A successful B2B Service Specialist will have: High School Diploma BS/BA or equivalent experience preferred 1-3 years customer service and computer proficiency 3-5 years travel experience a plus along with complex problem resolution Ability to cross train to multiple brands and being multi-functional to other levels within the contact center About Apple Leisure Group As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands.
Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising: Vacations: The largest seller of vacation packages and charter flights in the U. S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands Resort Brand Management: Management of 5-star and 4-star luxury resorts through Hyatt Inclusive Collection award-winning brand portfolio Destination Management Services: Best-in-class destination management services provided by Amstar DMC and Worldstar Loyalty Program: Exclusive loyalty program Unlimited Vacation Club Technology Solutions: Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit. About VACATIONS The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping.
Apple Vacations clients have access to flight, hotel, and transfers - they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price Our Values At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate: Empathy Integrity Respect Inclusion Experimentation Well Being ALG's Commitment to Diversity & Inclusion Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization.
With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments. Benefits at a Glance We offer competitive salaries and a comprehensive benefit package to our U. S. based employees: Medical, Dental and Vision Insurance Basic Life Insurance Short & Long Term Disability Paid Parental Leave Corporate Wellness Program Travel Discounts & Deals Paid Time Off & Holidays 401(k) Plan with Company Match We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks. PDN-9acdbf-a973-a7493d99626e
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Education - Required: Bachelor's Degree Physical Therapy, Occupational Therapy, and/or Speech-Language Pathology. Education - Preferred: Master's Degree Physical Therapy, Occupational Therapy, and/or Speech-Language Pathology. or Doctorate Physical Therapy, Occupational Therapy, and/or Speech-Language Pathology. Experience - Required: 2 years experience Clinical experience and Board Certification Knowledge,
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Ability to teach clinical skills. Skill in monitoring backssing the performance of self, other individuals, or organizations to make improvements. Licensure - Required: Physical Therapist Upon Hire or Speech Language Pathologist Upon Hire or Occupational Therapist Upon Hire or Certifications - Required: Health Services BCLS - Basic Life Support Upon Hire and Advanced Board Certification
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