Location: Philadelphia, PA
Company: Children's Hospital Of Philadelphia
and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career. CHOP's Commitment to Diversity, Equity, and Inclusion CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace.
We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage all candidates of diverse backgrounds and lived
experiences to apply. A Brief Overview This position will be hybrid following on-site training. This position serves as the single point of contact for patients and their families and must strive to meet the benchmark of " one call does it all.
" Responsibilities include: fielding phone calls and in person patient scheduling requests, monitoring and processing all online requests from patients/families, follow up appointments, second opinions, and tracking internal and external referral sources. Must be able to handle complex scheduling with multiple providers located at Philadelphia campus and/or community Specialty Care locations. Required to assist patient/family with obtaining
all clinical information and records needed for initial visit and diagnostic work up prior to initial visit.
Must be proficient in EPIC and enter accurate patient demographics, including verification of insurance coverages for patient. This position will also provide cross coverage for other access coordinators within department when needed. What you will do Answer referral calls from physicians and families, respond to orders and in person scheduling requests Completes intake interview with family or referring physician to gather required information regarding patient demographics and insurances. Coordinates with all appropriate resources to schedule appointments, procedures, and coordination of complex care.
Inform referring physician and/or family about next steps and what is required for visit to CHOP Coordinates appointment scheduling with access schedulers as needed based on department scheduling guidelines. Demonstrates and delivers excellent customer service to all (providers, hospital staff, families, and patients). Other tasks as required by Supervisor and/or Manager Education Qualifications High School Diploma / GED Required Bachelor's Degree Preferred Experience Qualifications Working in a healthcare environment, complex scheduling experience Required and At least five (5) years related experience in a healthcare setting; Experience with database maintenance Preferred At least three (3) years scheduling experience Required Skills and Abilities Individual must be organized, dependable, and able to make independent judgments Excellent telephone and written communication skills Proficiency in computer skills; preferred Epic knowledge High level of interpersonal skills Ability to diffuse high stress situations and conflict resolution Requires high commitment to customer service Excellent knowledge of insurance verification/ authorization processes.
Experience with complex scheduling To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed. EEO / VEVRAA Federal Contractor Tobacco Statement
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Other Jobs is a broad category encompassing the myriad of professions that don't neatly fit into traditional job classifications. They can range from gig economy roles to positions requiring highly specialized skills not commonly recognized in standard industry sectors. The key characteristic of Other Jobs is their diversity, with opportunities that can be tailored to unique talents, flexible schedules, and often innovative or unorthodox work environments. This category can serve as a flexible and creative employment avenue for those with niche skills or those seeking non-traditional career paths.
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