Location: Richmond, VA
Company: Capital One
travel and expense - businesses use our product to pay suppliers using purchasing cards, virtual cards, and e-payables. The business agenda is focused on high growth and a market leading product. We continue to develop our operations and risk functions to scale and enable this growing business.
The Commercial Card Fraud function manages all aspects of fraud risk management across the end to end of the business. The Commercial Card Fraud Operations Associate will support Fraud & Dispute operations & investigations and is responsible for monitoring fraud signals within the portfolio and executing on predefined actions to minimize losses and protect the bank. This includes ensuring we have
robust monitoring and controls in place to mitigate fraud risk, optimizing our processes and delivering critical business solutions through cross-functional collaboration.
This individual will also serve as the POC for any client escalations. We seek associates who are: Passionate about Fraud prevention while also delivering a great client experience and complying with laws and regulations Forward leaning into technology, automation, and emerging financial products Fluid in adapting to and embracing change for themselves and with others Intellectually curious, and open-minded Integrated thinkers and creative problem solverinteractionceptional and confident communicators, negotiators,
and influencers Tenacious in pursuing and achieving their goals and objectives with growth mindset Motivated to achieve results through teamwork and collaboration General Responsibilities : Client Communication-exhibit strong written and verbal communication skills when speaking with both internal and external customers Data Tracking and Reporting-ability to maintain quality data across various systems and trackers; work to optimize reports; ability to identify and escalate fraud trends to management Cross-Functional Problem Solving-ability to collaborate with others to solve complex business problems; manage team escalations; be able to drive change through critical project work supporting key priorities across various Fraud investigative functions Create and Maintain Fraud policies-standards and/or procedures and deliver training where needed; bring awareness to management any constraints or concerns Team support provide general training and mentorship to more junior level associates as needed Deliver sound results with a high degree of independence & ability to lead and drive results across the team Manage tasks & activities - exhibit strong organizational skills to manage task and activities Fraud Process Management - provide support/guidance to immediate team People Leadership preferred but not required.
This role may have direct reports Basic qualifications High School Diploma or military experience At least 1 year of operations experience At least 1 year of banking experience Preferred Qualifications: Bachelor's Degree At least 2 year of experience in Fraud At least 2 year of Operations experience At least 1 year project management experience At least 3 years Banking experience At least 1 year of Risk Management experience At least 1 year of prior people leadership experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to interaction (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, interactionual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at -xyz X or via email at xyz X@.
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to xyz X@ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.
(COPSSC). PDN-9aebdbc0-92fd-496e-b901-1923884729ae
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