Event Manager - Embassy Suites by Hilton Orlando LBV South | Orlando, FL

team, which runs this very busy hotel and convention center in an exceptional manner with high standards, expectations, and strong results orientation. Our beautiful hotel is 300 suites, with 40,000 sq. ft. of meeting, pre-function, and event space and includes a restaurant, lounge, and gift shop market.

As an Event Manager, you would be the meeting planner/client contact before, during, and after the assigned convention. Duties include the following: Job Specific Receives convention files from Sales Department and reviews them for accuracy and thoroughness Provides initial written communication with client once file is received. Provides verbal follow-up/introduction one week later Provides

written and verbal communication to client regarding the management of their account Assists Director of Event Management with menu development as needed Maintains contact with client on a regular basis to develop a relationship Outlines all details of convention events in the form of Banquet Event Orders and other reports so as to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs Sends all Banquet Event Orders to clients for their review Responsible for receiving rooming lists on time and monitoring reservation receipt and entry and group pickup Prepares group résumés containing details of all reservations, billing, and Banquet Event Order information

Evaluates changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns Distributes Banquet Event Orders and group resumes to appropriate hotel departments to facilitate efficient purchasing, planning, and employee scheduling Schedules and coordinates pre and post-convention meetings and for all assigned groups as applicable Ensures that information regarding daily group functions are clearly posted via the hotel's guest information system and in general meeting areas Provides outstanding customer service to clients while they are in the hotel to ensure total guest satisfaction.

Maintains accuracy of conference management information in Delphi Must meet specified monthly/annual booking goals as established during annual budgeting process Prepares and sends thank you letters and Event Management Evaluation Forms to assigned groups Works on special projects as assigned by Director of Event Management Attends all applicable hotel meetings: department, staff, food and beverage, sales, and Banquet Event Order Assists in building strong relations with other hotel departments, employees, and outside agencies and vendors Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

Three years minimum hospitality experience Three years minimum experience in a convention hotel Experience as an event manager Passion and enthusiasm for hospitality are a must Excellent communication skills - verbal and written Experience using Microsoft Office products, Meeting Matrix, Social Tables, and Delphi Self-motivated and willing to learn