Desktop Support Specialist - Intermediate | Leavenworth, KS

Detailed Information

  • Location: Leavenworth, KS

  • Company: ESM

Desktop and IT Support Install, operate, and maintain end user devices (computers, printers/MFDs, and VTC systems). Diagnose, troubleshoot, and restore computers and printers/MFDs. Responsible for phone and in-person support to users in the areas of E-mail, directories, standard Windows desktop applications, and other network services.

Serve as the first point of contact for troubleshooting hardware and software PC and printer problems. Required Knowledge, Skills and Abilities (KSA) Experience Windows operating systems in physical and virtualized environments. Experience with personal computing devices including tablets, laptops, and peripherals. Experience with Do D Security Technical

Implementation Guides (STIG), IAVA, patch management solutions, Ability to prioritize Trouble Ticket assignment and manage tasks within Trouble Ticketing system.

Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications IAT II 8570 Certification (eg: Security+ CE) certification required at time of hire Will require Microsoft Windows Certification

or Modern Desktop Administrator Certification within 90 days.

HS w/ 5+ yrs or MA/MS w/1+ yrs or BA/BS w/2+ yrs or AA w/3+ yrs Minimum Clearance Secret Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

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