2023 Raft Guide | Holyoke, MA

Detailed Information

  • Location: Charlemont, MA

  • Company: Berkshire East SKI Resort

guests. Assist guests in gearing up and verify their gear is properly fitted. Provide clear and concise directives to guests on rafting trips. Instruct and monitor guests using safe whitewater rafting practices. Perform river rescues and river evacuations when necessary.

Maintain daily log books, trip sheets & other paperwork. Drive company van to transport guests, rafts and gear to off-site locations. Provide basic first aid care when necessary. Assist guests to overcome any anxieties they may have. Ensure that all guests have a fun and memorable experience. Clean van, rafts, gear, coolers, and food prep areas as needed. Assist with special events at the resort as needed. Perform other

tasks as assigned by manager. Minimu m Qualifications (Knowledge, Skills, Abilities): Skilled in providing excellent customer service. First aid & CPR certification required.

On-site training provided. Must complete and pass raft guide training session prior to being hired. Display good judgment skills in making decisions. Follow company procedures for maintaining a safe workplace. Communicate clearly using 2 way radios. Connect with guests and interact with children. Maintain composure and perform under stressful conditions. Maintain good communication with team members & management. Serve Safe certification preferred, but not required. Core Competencies : Friendly Service: Treat people

courteously and respond in a helpful manner. Teamwork: Interact with team members effectively and put company goals first.

Work Standards: Maintain high standards in the quality & consistency of work. Physical Demands: This is a physically demanding position. Must be physically fit and able to lift up to 75 lbs. Must be capable of swimming and performing rescue in swift waters. Must be able to stand, bend, climb, lift, reach, push and pull repetitively. Must be mentally attentive and focused at all times. Must be able to adapt to climate and work in extreme weather conditions. Shift Requirements: Hours may be long, including early morning through early evening.

Frequent weekend and holiday shifts. Age Requirements: Applicants must be at least age 18. Other Requirements: Cori background check required prior to being hired. Must possess a current driver's license in good standing.

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