General Manager | Baltimore, MD

Detailed Information

  • Location: Baltimore, MD

  • Company: Maryland Spca

The GM is responsible for generating revenue and controlling costs for the Maryland SPCA, allowing the organization to continue to achieve its mission. The ideal candidate will be a self-motivated, results-driven individual with excellent communication skills, knowledge of business functions, and strong leadership qualities.

The GM reports directly to the Executive Director and works collaboratively with all departments of the organization. Supervisory Responsibilities: Supervise and inspire a management team consisting of: Business and Facilities Manager, Procurement Manager, Data Systems Manager, and Clinic Practice Manager. Oversee hiring and onboarding of new employees. Coach, mentor,

and develop staff to include providing career development planning and opportunities. Provide employees with constructive feedback on a regular basis.

Lead employees using performance management that encourages employee contribution and includes goal setting, feedback, and performance development planning. Duties and Responsibilities: Work with leadership team and other appropriate staff in setting business strategies. Create, review, and implement business plans for select departments. Work with Executive Director to create annual budget. Oversee business operations for Neighborhood Vet Care. Develop and implement smart growth strategies, including revenue generation. Identify and implement

cost saving strategies. Develop risk management and mitigation strategies.

Monitor income and expenditures against budget projections, updating projections and/or policies as needed. Collaborate with Director of Operations to identify and/or improve operations revenues. Generate and present reports and analyses. Work with all departments to implement and/or execute exemplary customer service standards. Assist with other projects as assigned. Qualifications: Five+ years of team management experience in at least two of the following areas: finance, data, operations, facilities, and procurement. Nonprofit work preferable. Bachelor's degree in business administration, business management, or other related fields.

Excellent leadership skills, including goal setting, motivating, training and mentorship. Exceptional interpersonal and communication skills, including writing, speaking and active listening. Effective conflict resolution and problem-solving skills. Able to manage competing/conflicting priorities across departments. Multitasker and critical thinker with strong analytical skills. Proficiency with Microsoft Office Suite. Ability to work well in a team environment, manage multiple assignments, and meet deadlines. Working Conditions: This is a full-time position, based in the office.

Remote work is considered on a case-by-case basis, taking individual and team needs into account. Regular travel between shelter campus and NVC location. The MD SPCA provides a shared office setting. Applicants should expect a low to moderate noise level and limited privacy. Occasional off-site meetings, evening and weekend work hours will be required. Exposure to animals, which includes the risk of scratches and bites and occasional high noise levels. Physical Demands: Frequent sitting, with some standing, walking, bending, and reaching. Use of computer and telephone. Occasional lifting up to 40 lbs.

View Jobs by Category >>

Related Jobs