Location: Worcester, MA
Company: Veterans
supervision of the Operations Manager, the Lead Technician is responsible for leading the Veterans Inc. IT department and support staff. This position will be responsible and accountable for the smooth running of our technology systems. This position is a hands-on role, with the ideal candidate acting as a technical leader and supervisor.
WHAT YOU'LL BE RESPONSIBLE FOR DAY TO DAY: Leader for all outsourced Information Technology needs. In charge of IT support tickets. Ensures all employees have the technology they need to get their job done. Train employees to use software and hardware; troubleshoot issues and provide technical support when needed. In charge of IT documentation, including
network diagrams, security programs, asset lists, etc. Maintain essential IT infrastructure, including operating systems, network, wireless, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Supervise IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance. In charge of policies, standards, and procedures for using technology systems. Ensure the security of data, network access, and backup systems. Identify problematic areas and implement strategic solutions in time. Handle business-critical IT tasks and systems administration. Research and evaluate emerging technologies,
hardware, and software. Track and maintain hardware and software inventory.
Analyze processes, technologies, and vendors to continue to find areas for improvement. Prepare cost-benefit analyses when upgrades are necessary. Monitor vendors to ensure that they're offering the best possible service and value. Develop a strategic IT Plan, and annual budget and ensure cost-effectiveness. Point lead for organizational events as well as special IT projects that arise. WHAT YOU MUST HAVE: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field or Certifications in A+, Network+, and Security+. Eight (8) or more years of IT experience Five (5) or more years of managing a team of technical staff Prior non-profit experience preferred.
Must be able to successfully pass a CORI/Background records check. Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered. WHAT WE CAN OFFER YOU: A Comprehensive Benefits Package for FT employees includes: BCBS Medical, Dental, and Vision Insurance Employer Paid Short and Long-Term Disability and Life Insurance. $2,000 Medical Opt-Out program if you have medical coverage through another source. Retirement Plan (403B) with a $2,000 Match Flexible Spending Accounts Tuition Reimbursement Program Paid Parental Leave For more information or to apply now; visit our website.
Please do not mail, email, or fax your cover letter/resume, as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed. Veterans Inc. is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, interaction, national origin, interactionual orientation, age, marital status, disability, gender identity, or protected Veteran status.
If you need assistance completing an application, please contact do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries
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Manufacturing or operation jobs refer to roles focused on the production of goods within an industrial setting. These positions often entail assembling products, operating machinery, quality control, and maintaining equipment efficiency. Characterized by hands-on tasks, these jobs require attention to detail, adherence to safety protocols, and sometimes, technical expertise. Workers in this sector contribute to the transformation of raw materials into finished products, playing a crucial role in the supply chain.
Manufacturing or operation jobs refer to roles focused on the production of goods within an industrial setting. These positions often entail assembling products, operating machinery, quality control, and maintaining equipment efficiency. Characterized by hands-on tasks, these jobs require attention to detail, adherence to safety protocols, and sometimes, technical expertise. Workers in this sector contribute to the transformation of raw materials into finished products, playing a crucial role in the supply chain.
