Location: Pittsburgh, PA
Company: Children's Museum Of Pittsburgh
to work on behalf of children, youth and families. About the Position Visitor Services Associates work are responsible for welcoming visitors to the museum, assisting visitors with the admissions processes to create a positive experience, and performing admissions transactions accurately and efficiently.
The role involves both collaborative team work as well as independently conducting monetary transactions and maintaining a clean and safe work environment. The Visitor Services Associate will demonstrate kindness, creativity, and joy while interacting with a wide demographic of visitors. Essential Job Functions: Responsible for the daily operation (including weekends and occasional evening
events) of the admissions desks, and self-scanning stations in both the Children's Museum and Museum Lab when necessary. This includes but is not limited to selling admission tickets, gift cards and Memberships both new and renewals.
Treat visitors with respect providing friendly and courteous communication. Assist visitors by orienting them to the museum and informing them of exhibit areas and programming. Work with VS management team to ensure overall quality performance and efficiency at the admissions desk. Includes monitoring supplies, ensuring all automated announcements are set properly, communicating to management any guest issues and report any concerns on staff performance.
Responsible for ensuring cash and credit card receipts balance with sales on a daily basis.
Daily use of admissions software involving hands-on monetary transactions and opening / closing cash drawer procedures. Qualifications : Education : High School diploma or equivalent required. Experience : Experience in customer service and cash handling required. Experience working with children preferred. Skills : Bilingual (English and Spanish) is a plus. Outstanding organizational skills required for management of cash register including fiscal documentation and hands-on monetary transactions. Rational judgment is required for interacting with children, adults and people with special needs.
Excellent communication and interpersonal skills with children, adults and people with special needs. Tactful and professional communication with supervisors, museum staff and guests is critical. Critical thinking skills are required for on the spot decision making and problem solving at the admissions desk. Ability to learn sales software. Hours of Work: 9:00 a. m. to 5:00 p. m. Weekend availability with emphasis on Monday-Wednesday and scheduling flexibility is required. Clearances : FBI fingerprint, PA Child Abuse (Act 33) and PA Criminal (Act 34) Clearances are required.
Vaccines : Our commitment to safety currently includes the requirement that all staff members be vaccinated for the COVID-19 virus, unless an exemption has been granted or otherwise in compliance with our Mandatory Vaccination Policy for the COVID-19 virus. The Children's Museum of Pittsburgh provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, interaction (including pregnancy), interactionual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran or military status, or any other characteristic or trait protected by local, state, or federal law.
If you are interested in applying for this position, please complete our online application found at: pittsburghkids. Thank you for your interest.
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