Parts Associate | Bethesda, MD

Detailed Information

  • Location: Bethesda, MD

  • Company: Jim Coleman Toyota

and customer satisfaction. Responsibilities: Route parts and accessories to Service department technicians. Responsible for receiving, stocking and shipping out parts from the dealership Organize all parts replaced under warranty. Ensure parts are properly tagged with repair order number and identifiable by part numbers.

Perform daily inventory checks. Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. Answers phone calls, providing price quotes and other information. Provides high level of service to internal and external customers. Pulls and fills orders from stock. Notifies the service advisor and the customer when

special ordered parts have been received. Notifies the body shop when all parts have arrived and when they will be delivered. Follows up on back-ordered parts.

Makes sure all internal requests for parts are billed on service repair order. Maintains professional appearance. Other tasks as assigned. Skills & Knowledge: Excellent communication and customer relations skills Strong customer service focus Exceptional organizational and multi-tasking ability Valid drivers license Applicants have rights under Federal Employment Laws: Family & Medical Leave Act (FMLA): www. dol. gov/agencies/whd/posters/fmla Equal Employment Opportunity (EEO): www. eeoc. gov/know-your-rights-workplace-discrimination-illegal-poster Employee Polygraph Protection Act (EPPA): eppac. pdf (dol. gov)

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