Location: Elko, NV
Company: Avantic Lodging Enterprises
They will serve as a role model for Avantic Lodging Enterprises's mission, vision and values, and will work in a hands-on capacity to maximize the overall efficiency and profitability of the hotel. Working in close partnership with other department heads, the AGM is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the hotel's day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.
CORE ACCOUNTABILITIES: Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services and amenities. Establish
and review departmental standards, guidelines and objectives. Oversee hotel administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization.
Support the hotel's sales and business strategies to maximize revenues and profitability. Partner with GM to create a positive work environment; Serve as a support resource for front line staff in all departments. Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance. Plan, organize
and delegate daily operational activities against forecasted business volume.
Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities. Address and respond to guest comments on travel review sites, comment cards or other mediums. Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels. Intervene, assist and document instances of guest or employee incidents. Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary. Maintain the integrity of the hotel's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines.
Analyze and evaluate hotel performance by compiling statistics such as occupancy and labor reports and guest satisfaction index. Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency. Other tasks, projects and duties when needed, as assigned by the General Manager. REQUIRED ATTRIBUTES: A minimum of 2 years' previous hotel operations and leadership experience, to include successful management of a large staff and focus on exceptional guest service.
Bachelor's degree and/or appropriate combination of education and work experience to support on-the-job effectiveness. Up-to-date certifications for safe food handling. Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives. Tech savvy, with high proficiency in all Microsoft Office programs. Demonstrated success in collaborating with diverse organizational functions to accomplish common goals. Exceptional service orientation, with keen ability to focus and deliver on guest needs.
Reliable and responsible character, with exceptional follow up and attention to detail. Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction. Ability to multi-task and effectively manage numerous priorities within a fast-paced environment. Previous experience with a major hotel brand is a plus (ie: Hilton, Marriott, Starwood, etc. ). Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.
Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Must be able to stand, sit, or walk for an extended period of time. Job Posted by Applicant Pro
with employees, guests, clients and the Corporate Support office. They will establish daily priorities and will support and direct the on-going activities of department heads in key functional areas such as administration, food & beverage, maintenance, sales and housekeeping to ensure that all operations run smoothly and efficiently.
CORE ACCOUNTABILITIES: Communicate, promote and model Avantic's Support Culture and values. Provide leadership and direction department heads and front line staff. Manage the financial performance of the hotel through effective control of expenses and through the development, analysis and implementation of budgets, sales plans and forecasts. Ensure adherence
to company and brand standards, and ensure compliance with all legal and regulatory compliance requirements. Identify and respond to guest feedback and facilitate prompt and effective resolution to guest concerns and complaints.
Actively participate in the recruitment, selection, orientation, training, coaching and employee relations processes to ensure quality, continuous improvement and positive team morale. Accomplish People Support strategies by determining accountabilities, enforcing policies procedures and requirements, communicating Avantic's programs and appraising and reviewing performance and compensation practices. Support organizational strategies by contributing information,
analysis, and recommendations to strategic thinking and direction; Establish functional objectives that align with organizational objectives.
Recommend hotel operational strategies by evaluating trends, establishing critical measurements, determining means for enhanced efficiency and implementing change tactics when needed. Support financial strategies by estimating and anticipating requirements and variances aligning monetary resources and analyzing results. Work in partnership with the Sales and Revenue Management teams to effectively position the hotel's rates within its competitive market. Serve as an ambassador for the hotel by actively participating in civic, community and business groups and by sponsoring special events at the hotel.
Maintain strong awareness of product quality and condition of the physical plant by regularly inspecting facilities, food and beverage areas, guest rooms, public access areas and outside grounds for cleanliness and order. Work with Regional Director of Operations and corporate Design & Construction team to execute projects related to capital improvement. Update job knowledge by participating in educational opportunities, taking full advantage of brand learning resources, reading professional publications, maintaining personal networks and participating in professional organizations.
REQUIRED ATTRIBUTES: Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness. A minimum of 3 years' previous hotel operations and leadership experience, to include successful management of a large staff and focus on exceptional guest service. Demonstrated financial acumen with significant past P&L responsibility. Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications and related programs. Exceptional service orientation, with keen ability to focus and deliver on guest needs.
Reliable and responsible character, with exceptional follow up and attention to detail. Proven leadership skills in supporting employees to consistently attain personal and department performance goals. Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction. Ability to work effectively as an independent contributor, and as a part of a collaborative team. Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
Experience with major hospitality brands vs. independents (Wyndham, Marriott, Choice, Hilton, Starwood, etc. ) is highly desired. Job Posted by Applicant Pro
and safety/security procedures.
Education & Experience High School diploma or equivalent and/or experience in a hotel or a related field preferred. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests. Job Duties & Functions Approach all encounters with guests and employees
in a friendly, service-oriented manner. Maintain regular attendance in compliance with Avantic Lodging Enterprises standards as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations. Thoroughly clean and restock the required number of guest rooms per shift. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
Remove all trash and dirty linen from guest rooms. Keep all hallways, public areas and closets clean, neat and vacuumed.
Prepare housekeeping cleaning cart for next day's use. Clean room with the door closed always unless requested to do otherwise by the guest. Report all missing items from room (i. e. irons/boards, hairdryers, etc. ) to Housekeeping Supervisor/Manager. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. Handle items for " Lost and Found" according to the standards. Follow all procedures as outlined by the Housekeeping Manager. Other duties as required. Working Conditions/Environment The following outlines the work environment employees will encounter while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Frequency Grid N = Not Anticipated: 0% O = Occasionally: 1-33% (per shift) F = Frequently: 34-66% (per shift) C = Constantly: 67-100% (per shift) Work Environment of Job Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. Frequency: NAssociate is subject to outside environmental conditions: No effective protection from weather.
Frequency: NAssociate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour. Frequency: NAssociate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level. Frequency: NAssociate is subject to vibration: Exposure to oscillating movements of the extremities or whole body. Frequency : NAssociate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Frequency: NAssociate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation. Frequency: NAssociate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids. Frequency: NAssociate is required to function in narrow aisles or passageways. Frequency: NAssociate is exposed to infectious diseases. Frequency: NNone: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).
Frequency: N Physical Requirements of Job Climbing : Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Frequency: F Balancing : Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. Frequency: O Stooping : Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles. Frequency: F Kneeling : Bending legs at knee to come to rest on one or both knees.
Frequency: F Crouching : Bending the body downward and forward by bending leg(s) and spine. Frequency: F Crawling : Moving about on hands and knees or hands and feet. Frequency: F Reaching : Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse). Frequency: F Standing : Remaining upright on the feet, particularly for sustained periods of time. Frequency: F Walking : Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Frequency: C Pushing : Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Frequency: F Pulling : Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. Frequency: F Finger Dexterity/Grasping : Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Frequency: F Feeling : Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Frequency: F Talking : Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly. Frequency: O Hearing : Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication. Frequency: O Repetitive Motions : Making substantial movements (motions) of the wrists, hands, and/or fingers. Frequency: C Vision : Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.
Frequency: F Lifting Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.
Frequency: OAmount: 20-50LBS General Notes This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties assigned by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Avantic Lodging Enterprises is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. Job Posted by Applicant Pro
Manufacturing or Operations jobs pertain to roles involved in the production of goods and management of supply chains. These positions can range from hands-on tasks such as assembly line work, machining, and quality control, to supervisory roles overseeing production processes and logistics. Characteristics of these jobs often include a focus on efficiency, productivity, and adherence to safety protocols. Employees in this sector typically engage with physical products and manufacturing equipment, and may work in structured shifts within factories or production facilities. Advancement in this field frequently hinges on technical expertise, process management skills, and the capacity to optimize workflows.
Shift The ideal candidate for this position will possess the following traits: Must be at least 18 Outgoing and friendly in order to provide high level of Guest service Dependable and punctual Strong understanding of the services offered Exceptional attention to detail Basic computer skills Must be able to take direction and follow instructions well Working conditions: Extreme temperature ranges may be encountered such as exposure to hot summer sun and winter weather.
The noise level in the work environment is usually moderate to loud. Physical demands: While performing the duties of this job, the Team Member is required to stand for extended periods, move around the facility from one
area to another, may occasionally need to kneel, stoop, bend and lift and/or move items 30 pounds or less. Why WOW Carwash? Competitive hourly pay Monthly incentive program Flexible schedules Paid time off 401K with employer match (age 18 & older) Excellent health benefits for eligible Team Members Medical, Dental, Vision Benefits Short-term and long-term disability plans Basic Life, AD&D insurance Fitness reimbursement Discount car washes As part of the WOW Carwash Team, you will participate in our 360-degree environmental commitment, help us promote and partner with local organizations and worthy causes, and learn about the most advanced carwash technology available today.
Join our
Team today and help us continue to be the smartest choice for a carwash.
WOW Carwash is an equal opportunity employer and does not discriminate based on age, interaction, gender, interactionual orientation, disability, or any other protected class. Employment is at-will and may be terminated by either party without cause. Location: 655 E Craig Road Contact No. (833) WOW-WASH
