Location: Baton Rouge, LA
Company: Caresouth
customers with compassion, empathy, and service with a smile and actively works to create and maintain a professional, positive patient experience. In addition, the Patient Engagement Representative serves as a COVID screener. PRIMARY RESPONSIBILITIES: Knowledge and understanding of Employee Handbook.
Carry out the meaning of the CSMD Mission and Vision statements. Practice a culture of safety to reduce or prevent the risk of injury, claims, loss, or liability by utilizing the Risk Management and Infection Control Plan. Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan.
Be present and ready for work as scheduled. Attend in-service training, departmental meetings, and community events. Work cohesively with team members. Greets patients, families, and providers in a courteous, friendly, and professional manner.
Effectively, comprehensively utilizes the electronic medical record (EMR) entering patient demographic data and insurance records. Confer with customers in person or by telephone to provide information about services, take or enter appointments and cancellations, and obtain details of complaints. Scans all patients' identification, household income information, and insurance verification information into the computer. Thoroughly investigate and
try to resolve patient issues. If unable to resolve, contact the appropriate person to escalate the issue with the appropriate sense of urgency.
Always project a friendly and upbeat tone while interacting with patients, co-workers, and external entities. Thoroughly and accurately explain the promissory note to patients, scan and document into the computer. Update promissory note for the patient at the follow-up visit. Maintain accurate confidential records of patients' interactions or transactions, recording details of inquiries, complaints, or comments. Coordinate with Call Center regarding the scheduling of appointments and other patient needs. Conduct household income backssment to calculate sliding fee scale costs for services.
Recommend improvements in service to reduce or prevent future problems. Follows and actively participates in Care South's Quality Management Plan and adheres to standards of improvement accordingly. Review the e-fax daily and disseminate the faxes to the appropriate place. Review provider schedules to ensure accuracy and optimization. Schedule/reschedule appointments and verify insurance for all new and established patients. Accept payments/co-payments and balance sales transaction batches daily. Complete day-end financial report.
Greet patients, caretakers, vendors, visitors, and staff. Take laser temperature of patients and family members, vendors, staff, etc. Ask symptom-related screening questions as provided by Care South. Provide PPE as applicable. Direct patients and visitors to appropriate departments. Control seating capacity in wait area. Demonstrate customer service skills. Must have the ability to resolve unforeseen problems with little to no direction from management. Must report and travel, as needed, to any Care South facility to perform duties. Perform other duties as assigned. REQUIREMENTS: High School Diploma or equivalent.
Completion of a Medical Office Administration program preferred 1+ year of medical office experience preferred Must have ability to learn using Electronic Health Records; must have strong computer skills. Excellent verbal and written communication skills. Friendly and compassionate disposition Must have exceptional interpersonal communication skills. Must be able to effectively resolve conflicts. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures. SUPERVISES N/A Physical Requirements: Visual acuity - always Hand - eye coordination - always Lifting approximately 10-15 lbs.
Pushing, Pulling - sometimes Stooping, Bending, and Standing - sometimes Walking- frequent; short distances WORK ENVIRONMENT: Indoor, environmentally controlled Exposure to disease or infections No vibrations Exposure to artificial and/or natural light Exposure to outdoor weather elements TRAINING Relias Care South Onboarding Relias Track A Non-Clinical PERFORMANCE MANAGEMENT EVALUATION TYPE Operations
Manufacturing or Operations jobs encompass roles involved in the creation of products and the management of production processes. These positions can range from machine operators, assembly line workers, and quality control inspectors to production managers and industrial engineers. Key characteristics include hands-on engagement with physical goods, adherence to safety protocols, a focus on efficiency and productivity, and often, the use of specialized machinery and technology. Manufacturing jobs can span a variety of industries, from automotive to electronics, and typically require a blend of technical skills, attention to detail, and the ability to work in a team-oriented environment.
Manufacturing or operation jobs refer to roles focused on the production of goods within an industrial setting. These positions often entail assembling products, operating machinery, quality control, and maintaining equipment efficiency. Characterized by hands-on tasks, these jobs require attention to detail, adherence to safety protocols, and sometimes, technical expertise. Workers in this sector contribute to the transformation of raw materials into finished products, playing a crucial role in the supply chain.
Manufacturing or Operations jobs pertain to roles involved in the production of goods and management of supply chains. These positions can range from hands-on tasks such as assembly line work, machining, and quality control, to supervisory roles overseeing production processes and logistics. Characteristics of these jobs often include a focus on efficiency, productivity, and adherence to safety protocols. Employees in this sector typically engage with physical products and manufacturing equipment, and may work in structured shifts within factories or production facilities. Advancement in this field frequently hinges on technical expertise, process management skills, and the capacity to optimize workflows.
Manufacturing or Operation jobs are roles involved in the process of producing goods and overseeing the efficiency of production lines. These positions may range from machine operators, assemblers, to quality control inspectors, and production managers. Key characteristics include a focus on safety, precision, and physical work, often requiring technical skills and the ability to work in a team-oriented environment. Such jobs are integral to transforming raw materials into finished products, ensuring operational excellence, and maintaining the workflow to meet business goals.
