Membership Manager | Herndon, VA

Detailed Information

  • Location: Herndon, VA

  • Company: Family, Career & Community Leaders Of America

and retention programs. The Membership Manager will also oversee Alumni and Associates (A&A), working with the A&A Advisory Team. Along with the Senior Director, the Membership Manager will oversee the work and responsibilities of the Administrative and Membership Assistant.

The Membership Manager may also serve on the Board of Directors Communications and Membership Committee as a staff liaison. ESSENTIAL FUNCTIONS Oversee Membership Affiliations Percent of time spent: 80% Key Responsibilities: Oversee the quality and effectiveness of membership recruitment, retention, and recognition programs that address all levels of membership Research membership trends, develop membership goals,

and develop effective campaigns, including direct reach out to targeted groups, to reach intended goals Assist in tracking, documenting, testing, and implementing updates to the FCCLA Portal to make the affiliation process more frictionless for our members, including reports Assist in training staff members on FCCLA Portal updates, as updates relate to membership and customer service Create newsletter content, including required reports Work with the Communication team to develop membership mailing kits, quarterly communication resources, and recruitment resources Oversee the annual membership campaign and implement effective change to increase membership Implement, oversee, and provide status

updates for chapter awards as assigned.

Answer phone calls and respond to emails from chapter and state advisers requesting assistance with online affiliation Oversee the Administrative and Membership Assistant to ensure timely and accurate responses to questions from chapter and state advisers Oversee preparations for the new affiliation year.

This includes saving membership reports prior to resetting the FCCLA Portal, ensuring state associations have submitted updated affiliation rates, all FCCLA Portal updates are implemented by July 31, verifying that all messaging within the FCCLA Portal is updated, verifying all deadlines within the FCCLA Portal are updated and verifying all membership resources on FCCLA s website is updated Prepare and disseminate weekly, monthly, and yearly membership reports Develop and distribute the Voting Delegate report Other tasks as needed Oversee Alumni & Associates Initiatives Percent of time spent: 20% Key Responsibilities: Engage high school seniors, former members, and associates to join Alumni & Associates (A&A)Work with the A&A Advisory Team to rebrand A&ASet and meet A&A membership goals Work with FCCLA s developers to update the functionality of the FCCLA Portal as it relates to A&AWork with the Communications Team to create and disseminate the A&A newsletter Other tasks as needed Experience and skills: 3-5 years experience in membership and/or affiliation leadership role(s).

Tech-savvy with advanced skills in MS Office applications, databases, and presentation software and the ability to master new applications quickly. Experience in managing expectations, multiple project timelines, and working within a collaborative team environment. COMPETENCIES Manages multiple tasks at the same time Demonstrates strong business writing skills and edits documents for errors, grammar, and content Writes business correspondence and other documents clearly and professionally Demonstrates positive customer service interaction Works collaboratively with other staff and teams Demonstrates the technical knowledge and skills to perform responsibilities effectively Demonstrates strong interpersonal skills and manages conflict effectively Exhibits a consistently high level of attention to detail and accuracy Highly organized, uses time efficiently, and consistently meets deadlines Able to set priorities for routine work Demonstrates initiative in maintaining a regular workload and assisting others as time permits Able to develop and implement basic process improvements for various routines and systems Able to integrate long-term assignments effectively along with routine, daily work Pando Logic.

Category: Customer Service, Keywords: Membership Manager, Location: Herndon, VA-20171 Associated topics: captain, editor in chief, executive producer, fire chief, fire marshal, lieutenant, petty officer, police captain, police chief, project manager

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