Location: Baltimore, MD
Company: Baltimore Regional Housing Partnership
opportunity areas within Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties.
BRHP seeks an Operations Director who supports BRHP s mission and purpose and will provide effective project management and guidance to operations staff, along with excellent customer service to a diverse client population.
Reporting to the Executive Director, this director will lead and oversee organizational operations including maintenance of physical office spaces, technology needs, procurement, and administrative services that support the housing mobility program and other organizational wide needs. Additionally, the person in this role will supervise two employees
approving leave requests, timesheets, creating performance improvement plans, providing annual evaluations, facilitating professional development, and when necessary, taking disciplinary actions.
The Operations Director will make recommendations for and assist with implementation of program improvements. The position requires someone that has the desire, energy, and ability to serve as an organization-wide leader, with competencies in both organizational macro-level and programmatic micro-level matters, and the finesse to advocate for and represent BRHP s interests with third parties. Essential Duties and Responsibilities The below statements are intended to describe the general nature
and scope of work for the Operations Director. This is not a complete listing of all responsibilities, duties, or skills required.
Supervise the Technology Associate to ensure responsiveness to internal issue tickets, proper elevation of issues to contractor, implementation of new initiatives, sharing of information to assist with common issues, apprising staff of planned software updates, and maintenance of documentation for common issues Supervise the Procurement & Vendor Specialist to oversee RFP planning and issuance as well as procuring necessary bids for a variety of vendor services and overseeing contract execution Supervise the Operations Supervisor in executing Operations responsibilities and management of team of Customer Care Representatives Advise Executive Director on how best to meet current and future organizational operational needs (including annual budgeting, recommending best practices) Work with full Management team to ensure BRHP s operations are efficient, consistent and dependable both for staff and external stakeholders, namely clients and property partners Ensure compliance with BRHP s Administrative Plan, Policy & Procedures Guide, Standard Operating Procedures, HUD Regulations, and the Thompson settlement agreement Collaborate with Executive leadership on the implementation needs related to new initiatives, process changes and improvements Overseeing the procurement and distribution of related items for all staff including but not limited to job badges, desk keys, apparel, office equipment, food and beverages, office supplies, and personal protective equipment as well as managing the process of off-boarding separated employees (revoking systems access, equipment return) by ensuring managers are following proper procedures Oversee the tracking mechanism and chain of custody for physical assets such as phones, laptops and other remote work equipment and provide periodic quality assurance checks Serve as main point of contact for external IT vendor and direct the provisioning of accounts, software licenses and counts, group permissions, and physical assets for new staff during onboarding process including, internet services, telephone system, online scheduling platforms, and other recommended systems Ensuring the development of a monthly calendar of in-office staff, ensure organization wide coverage for in-office functions, and anticipate and lead communication regarding office closures and early dismissals (due to holidays, inclement weather, trainings, emergencies, etc.
) Other duties as assigned General Requirements Honesty and integrity Strong work ethic Professional communication and respect for colleagues, clients and external partners Collaborative, supportive approach to work, open-minded to learning new process with an ability to manage change Ability to work in a fast-paced, team environment Ability to manage and prioritize multiple projects, deadlines, and excellent time management Experience working with a diverse population Sense of humor Required Knowledge & Skills Ability to effectively collaborate with, coach and motivate staff Ability to gain thorough knowledge of and to interpret and implement BRHP s policies and procedures Ability to function as a representative of BRHP to the public Experience providing effective, direct counseling services to low-income clients Excellent interpersonal, mediation and communication skills (written and oral) Excellent customer service and organizational skills Strong attention to detail Qualifications Bachelor s degree from a regionally accredited institution in Public Administration, Business Administration, Business Management, or a closely related field and 4 years of work experience in the related field or 10 years of related work experience 4 years of supervisory experience for a public agency or nonprofit organization, or related experience in direct social services field Preferred Qualifications Prior experience working with a Housing Choice Voucher program or other affordable housing program Knowledge of Share Point, and Yardi software How to Apply Submit tailored cover letter, resume and complete the application through the BRHP Careers portal For more information about the Baltimore Regional Housing Partnership, visit www.
brhp. org Job Type: Full-time, Exempt Salary: $70,000-75,000 annually Please note: Though we are currently operating under a hybrid work model, an onsite/in-office presence is required! In addition, under the guidance of the Equal Employment Opportunity Commission (EEOC) on workplace COVID 19 vaccination policies and in accordance with BRHP s duty to provide and maintain a workplace that is free of known hazards to protect the health of our employees, their families and our customers, BRHP requires employees to provide proof of the COVID 19 vaccination when asked. Effective July 1, 2021, newly hired employees must provide proof of the COVID-19 vaccination (including initial doses or booster) at hire.
Only an approved reasonable accommodation will be accepted to be exempted from this requirement for newly hired employees. If proof of the COVID-19 vaccination is not provided at or before Onboarding, then a negative COVID-19 test taken within the last 72 hours must be submitted on your first day in the office. Compensation details: 70000-75000 Yearly Salary PI3275ae11bfe7-31181-#######1 Associated topics: administrative, assist, assistant, beverage, chief operations officer, front office, food, operational assistant, operations director, records management
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