Location: Harrisburg, PA
Company: NTT Data Services
era t i o n s. P r o v i d es g u i d a n c e a n d t e c h n i c al a d v i c e to field teams, b e c o m i n g a c t i v e l y i n v o l v e d a s n e c e ss ar y. S u p p o r ts s er v i c e l e v el i m pro v e m e n t a n d m a n a g e m e n t o f f i e l d ser v i c e t eams a n d s u p p l i er s.
Re s o l v es e sc a l a t i o n s t o m a i nt a i n stro n g c li e n t e x p e r i e n c e l e v e l s. Design strategies to ensure that all day-to-day services have been controlled and that all the clients' needs are met Receives feedback from the customers and reports it to the client delivery executive. Providing details regarding whether the clients’ expectations have been met
or not. Ensures that all the client’s issues have been addressed in a timely manner and that all the issues have been resolved. Oversees all field technicians and regional leads Responsible for ensuring that performance is measured and monitored daily to ensure staffing is right sized Responsible for ensuring that SLAs are met in their area of responsibility.
Basic Qualifications: 6 years of experience as a Field Services Manager supporting multiple client sites 8 years Desktop Engineering Support experience 4 years of experience supporting Public Sector accounts. Undergraduate degree or equivalent combination of education and work experience. ITIL v3 Foundations certifications Undergraduate degree or equivalent combination of education and work experience Must be willing to travel as business needs dictate.
Must be a US Citizen or Green Card Holder. #INDPUBLIC
Management & Executive Jobs refer to positions at the higher echelons of an organization, where individuals are responsible for overseeing operations, formulating strategies, and making key decisions that affect the company's direction and success. These roles often require strong leadership skills, strategic thinking, and extensive experience in the industry. Executives and managers are pivotal in shaping organizational culture, motivating teams, and driving both short-term and long-term objectives. Characteristics of these positions include higher levels of responsibility, authority, and typically, a greater compensation package reflecting their critical role within the company.
Management & Executive Jobs refer to high-level positions within an organization that involve overseeing operations, making strategic decisions, and leading teams towards achieving business objectives. Individuals in these roles typically have significant experience and expertise in their respective fields. They are responsible for setting goals, developing policies, and ensuring the effective management of resources. Executive roles often include titles such as CEO, CFO, COO, and department heads, among others. Characteristically, these jobs demand strong leadership skills, excellent communication abilities, and a capacity to think critically and solve complex problems.
financial models that leverage internal systems to support the operational business units and executive management in pricing and promotion decisions. The VP, Pricing & Promotions plays a key role in shaping the objectives of the pricing organization and with the development of new and innovative pricing models to support the business.
With a focus on promotional effectiveness to deliver the company's sales & profit plan and to drive traffic and transactions. In this role, you will lead the execution of profitability optimization projects across business groups and provide leadership for the continuous optimization of critical pricing capabilities such as value-based pricing, customer, consumer and retail pricing, large deal pricing and negotiations and analytics, and technology.
include:1. P rogram Development and Implementation: Drive strategic plans and initiatives to establish and expand specialty shop programs. This involves developing operational workflows, establishing program policies and procedures, and collaborating with key stakeholders.
Streamline processes and optimize program efficiency through cross-functional team coordination.2. Financial Management: Collaborate with finance and reimbursement teams to maximize revenue generation, address reimbursement challenges, and identify cost-saving opportunities.3. Team Leadership: Provide strong leadership and guidance to a team of specialty shop staff, including pharmacists, technicians, and administrative
personnel. Foster a positive and collaborative work environment, promote professional development, and proactively address personnel-related issues.4. Quality Improvement: Develop and oversee a robust quality improvement program and clinical committee to ensure the delivery of safe, effective, and high-quality specialty shop services.
This includes monitoring clinical decision-making aspects of the program, providing clinical guidance, tracking patient outcomes, and conducting performance evaluations.5. Performance Metrics and Reporting: Develop and monitor key performance indicators (KPIs) to evaluate program effectiveness, operational efficiency, and financial performance. Generate
regular reports to communicate program outcomes, identify areas for improvement, and support data-driven decision-making.6.
Continuous Improvement: Stay updated with industry advancements, emerging therapies, and best practices to identify program enhancement and innovation opportunities. Seek stakeholder feedback and implement process improvements to optimize patient care and outcomes.7. Personnel Management: Conduct regular employee performance evaluations, providing timely and constructive feedback. Ensure compliance with HR policies and handle associate relations functions such as hiring, termination, and performance management. Review and manage work schedules, including sick time, vacation time, personal time, and holidays.
The ideal candidate should possess at least four (4) years of directly related and progressively responsible experience, including at least three (3) years in a supervisory/management role. A Degree in shop from an accredited College of shop and a current, unrestricted pharmacist license is required through the appropriate state board of shop. Experience with accreditation or reaccreditation cycles (URAC and ACHC) is critical to success in this role. An advanced degree such as a Pharm D (or equivalent) and successful completion of an ASHP accredited Residency is strongly preferred.
Candidates holding a Board Certification are preferred but not required. If you do not have a license to practice shop in Pennsylvania, you can obtain one within six months of employment. If you are interested in this position, please apply promptly, as it is an urgent hire. Our client offers a competitive compensation package with above-industry-average benefits.
