Location: Harrisburg, PA
Company: NTT Data Services
Duties: Manages the architecture, definition, implementation and facilitation / consultation of quality processes and standards in alignment with business objectives by adopting best practices from industry standards and models. Drives continuous process improvement to achieve client satisfaction.
Builds and promotes a quality-oriented culture in the organization, through innovative quality infrastructure, communications, awareness programs and training. Formulates and drives implementation of process framework, ensuring conformance/compliance to the organization's quality management system in alignment with corporate standards. Provides direct supervision to a large team of operational,
production, service, or administrative team members Work is guided by operational and project objectives. Sets and communicates clear expectations for work outcomes and manages performance.
Defines effective and efficient quality processes and monitors quantitative process management. Identifies best practices for the organization with particular focus on achieving high value-added services and operational excellence. Interacts with various stakeholders to effectively monitor the implementation of quality processes. Work with the support teams and customer leadership to design and implement Service Level and Human Experience performance metrics reports and dashboards. Sets direction,
leads institutionalization of processes consistent with known best practices and participates in senior leadership reviews to ensure processes have comprehensive organizational impact.
Basic Qualifications: 5 years' experience managing an engagement's compliance to contract standards 3 years' experience supporting Public Sector accounts ITIL v3 Foundations certifications Must be willing to travel as business needs dictate. Must live a commutable distance from the client site in Harrisburg, PA Must be a US Citizen or Green Card Holder. Highly Preferred Skills: Advanced knowledge of relevant operational process area software and support, infrastructure services and business process services.
Advanced knowledge on any two Quality Assurance Models (ISO 9001, 20000, 27001, CMMI, PCMM, Six Sigma techniques). Advanced knowledge of audit process and auditing skills. #INDPUBLIC About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, interaction, interactionual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Management & Executive Jobs refer to positions at the higher echelons of an organization, where individuals are responsible for overseeing operations, formulating strategies, and making key decisions that affect the company's direction and success. These roles often require strong leadership skills, strategic thinking, and extensive experience in the industry. Executives and managers are pivotal in shaping organizational culture, motivating teams, and driving both short-term and long-term objectives. Characteristics of these positions include higher levels of responsibility, authority, and typically, a greater compensation package reflecting their critical role within the company.
Management & Executive Jobs refer to high-level positions within an organization that involve overseeing operations, making strategic decisions, and leading teams towards achieving business objectives. Individuals in these roles typically have significant experience and expertise in their respective fields. They are responsible for setting goals, developing policies, and ensuring the effective management of resources. Executive roles often include titles such as CEO, CFO, COO, and department heads, among others. Characteristically, these jobs demand strong leadership skills, excellent communication abilities, and a capacity to think critically and solve complex problems.
financial models that leverage internal systems to support the operational business units and executive management in pricing and promotion decisions. The VP, Pricing & Promotions plays a key role in shaping the objectives of the pricing organization and with the development of new and innovative pricing models to support the business.
With a focus on promotional effectiveness to deliver the company's sales & profit plan and to drive traffic and transactions. In this role, you will lead the execution of profitability optimization projects across business groups and provide leadership for the continuous optimization of critical pricing capabilities such as value-based pricing, customer, consumer and retail pricing, large deal pricing and negotiations and analytics, and technology.
include:1. P rogram Development and Implementation: Drive strategic plans and initiatives to establish and expand specialty shop programs. This involves developing operational workflows, establishing program policies and procedures, and collaborating with key stakeholders.
Streamline processes and optimize program efficiency through cross-functional team coordination.2. Financial Management: Collaborate with finance and reimbursement teams to maximize revenue generation, address reimbursement challenges, and identify cost-saving opportunities.3. Team Leadership: Provide strong leadership and guidance to a team of specialty shop staff, including pharmacists, technicians, and administrative
personnel. Foster a positive and collaborative work environment, promote professional development, and proactively address personnel-related issues.4. Quality Improvement: Develop and oversee a robust quality improvement program and clinical committee to ensure the delivery of safe, effective, and high-quality specialty shop services.
This includes monitoring clinical decision-making aspects of the program, providing clinical guidance, tracking patient outcomes, and conducting performance evaluations.5. Performance Metrics and Reporting: Develop and monitor key performance indicators (KPIs) to evaluate program effectiveness, operational efficiency, and financial performance. Generate
regular reports to communicate program outcomes, identify areas for improvement, and support data-driven decision-making.6.
Continuous Improvement: Stay updated with industry advancements, emerging therapies, and best practices to identify program enhancement and innovation opportunities. Seek stakeholder feedback and implement process improvements to optimize patient care and outcomes.7. Personnel Management: Conduct regular employee performance evaluations, providing timely and constructive feedback. Ensure compliance with HR policies and handle associate relations functions such as hiring, termination, and performance management. Review and manage work schedules, including sick time, vacation time, personal time, and holidays.
The ideal candidate should possess at least four (4) years of directly related and progressively responsible experience, including at least three (3) years in a supervisory/management role. A Degree in shop from an accredited College of shop and a current, unrestricted pharmacist license is required through the appropriate state board of shop. Experience with accreditation or reaccreditation cycles (URAC and ACHC) is critical to success in this role. An advanced degree such as a Pharm D (or equivalent) and successful completion of an ASHP accredited Residency is strongly preferred.
Candidates holding a Board Certification are preferred but not required. If you do not have a license to practice shop in Pennsylvania, you can obtain one within six months of employment. If you are interested in this position, please apply promptly, as it is an urgent hire. Our client offers a competitive compensation package with above-industry-average benefits.
