Care Management Specialist II - Anchorage, AK - Hybrid | Anchorage, AK

Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Essential Job Functions Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness Interview, select and hire candidates to staff the on-line shopping department Meet the demands of product flow and create schedules according to guidelines Develop associates to meet the productivity standards and certify associates once they meet or exceed goals Confirm that associates are following local, state, and federal laws in addition

to all food safety procedures and company guidelines Train associates on all functions and duties of the order selector and customer attendant roles Lead team in the planning, implementation and execution of e-Commerce's initiatives Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales Assist in the analysis and response to the competitive landscape Ensure orders are filled with products requested or comparable substitute in a timely and effective manner Execute best practices to determine appropriate substitutions in the event of an out of stock Follow processes for streamlining collection of orders, products,

checkouts and delivery Report inventory issues such as out of stock items to department heads in a timely manner Troubleshoot equipment and devices for e-Commence department Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs Report all issues with item shelf allocation to division KOMPASS team Monitor and control expenses for the department Ensure preventative maintenance is being performed on all equipment in the department Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports Must be able to perform the essential job functions of this position with or without reasonable accommodation Minimum Position Qualifications High School Diploma or GED Any proven supervisory experience Any prior experience in the selection and hiring process Excellent oral/written communication skills Proficient in Microsoft Office Strong leadership skills Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day Must be able to stand for extended periods of time and/or walk constantly Ability to stoop, kneel, or crouch several times per hour Strong organization skills Desired Previous Experience/Education Bachelor's Degree Any experience with and knowledge of Point of Sale (POS) Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First.

For more information on the Kroger Leadership Behavior model, click here. Education Level: None Required Travel: None Required Certifications/Licenses: None Regions: West States: Alaska Keywords:

career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary As a Care Management Specialist at Gainwell, you can contribute your customer service and analytical skills to help our client improve the health and well-being of the members they serve — our community’s most vulnerable. The Care Management Specialist collaborates with Alaska Medicaid, its members, and providers to ensure policies are followed and good service is provided. The Care Management Specialist

must be able to work independently while meeting short deadlines and ensuring timely communications with all parties. They must present themselves professionally in all interactions with all stakeholders.

Here are the details of this position. Your role in our mission Handle incoming calls related to Fraud/Abuse Complaints and the Care Management program targeting first-call resolution where possible. Research complaint allegations and present recommendations to the client. Generate reporting outlining activities that have occurred related to complaints and CMP interactions. Outreach to recipients and providers to educate them on program rules as needed. Create and distribute coupons

for the CMP program members. Investigate concerns with Explanation of Medical Benefits and resolve issues if applicable.

Maintain a master Care Management Plan table including details of recipients in the program. Maintain and record outreach, communications with the client, and activities to ensure reporting is accurate and timely. Support other Care Management activities as needed to ensure no gaps in service. What we're looking for A minimum of two (2) years of customer service experience is required, with Lock-In or relevant care coordination experience in the healthcare industry preferred. Experience in data entry, report analysis, and presenting details. Strong oral/written communication skills.

Time Management and organizational skills. Strong analytical skills. Demonstrated strong interpersonal skills. What you should expect in this role Ability to work in a hybrid environment and attend face-to-face meetings as needed. #LI-HYBRID #LI-LS2 The pay range for this position is $44,800 - $64,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS , a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS , a Gainwell Company , an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Learn more about HMS , A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings. HMS, a Gainwell Company is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), interactionual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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