Location: North Charleston, SC
Company: MSX International
Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.
Our goal is to help our customers reach their full potential and to excel as their global partner of choice. Summary The Aftersales Market Manager (AMM) serves as the liaison between Genesis Motor America and the Genesis stores. This person
works to improve retailer performance in the areas of customer retention, customer satisfaction, parts and accessory sales and profitability. The AMM communicates, implements, and assists retailers through programs, policies, and procedures, which develop and promote well –managed, profitable parts and service departments.
Candidate must be able to analyze retailer parts & service operations, identify deficiencies and recommend corrective actions to ensure retailer provides proper Genesis brand image while improving retailer profitability. Day to Day Responsibilities Regularly contact retailers to communicate, implement and administer GMA programs, policies and procedures. Monitor and
advise retailer and regional management of retailer’s performance/adherence to policies and procedures in such areas of Customer Retention, Parts Sales, Parts Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, Customer Satisfaction, etc.
Communicate GMA assigned objectives and work with retailers to ensure progress towards attainment of objectives. Provide technical support as required to verify vehicle operating issues, warranty repair procedures and customer concerns. Provide feedback to GMA in written reports. Monitor retailer performance with respect to the GMA retailer agreement. Provide recommendations on operational improvements to Retailer and store managers, which maximize customer retention, customer satisfaction, operational effectiveness, market penetration, and retailer parts and service profitability.
Ensure consistent training attendance and participation at regional and satellite training classes. Work through retailers to implement processes that improve Customer Retention and Customer Satisfaction, manage the resolution of customer complaints within an assigned district. Meet with customers as required to resolve concerns. Maximize Parts & Accessory Sales in assigned district. Administer GMA Goodwill funds to improve Customer Satisfaction and increase re-purchase intent.
Represent Genesis Motor America in Better Business Bureau, State Lemon Law cases; assist corporate attorneys in developing the company’s case and position. Special projects and assignments. Extensive overnight travel required. Quickly identify areas of deficiencies in the Parts and Service departments and make reasonable suggestions for corrective action. Analyze technical concerns as needed and authorize repairs within Genesis policies and procedures for both warranty and goodwill expenses. Authorize discretionary spending for parts expenses that fall into a goodwill type of situation.
Evaluate situations involving customer disputes/concerns and approve the appropriate level of financial assistance to resolve the concern in the best interest of both the customer and Genesis Motor America. What you bring wholesale experience in automotive. Retail experience a plus. Industry Knowledge – Automotive Retail. Demonstrates a sound understanding of automotive dealer sales/service/parts operations and financial services; uses knowledge and experience to improve operational performance. Must be a high school graduate.
(Bachelor’s degree preferred. ) Five to seven years of experience of which at least three years of directly related. Strong written and oral communication skills, competent PC user, Proficient in the use of Windows based software applications Driver’s license and good driving record required to drive a company car. Problem Solving: Uses qualitative and quantitative analytical skills to solve difficult problems; suggests and tests well-reasoned solutions. Customer Service Skills: Seeks to understand customer needs and expectations; understands the customer’s position, develops and implements solutions to meet the customer needs; looks for opportunities to become involved.
Business and Financial Literacy: Demonstrates sound fundamental understanding of business concepts that impact the success and profitability of the organization; understands the implications of key financial indicators; uses financial information to backss the impact or viability of alternative actions. Organizational/Planning Skills: Able to apply the methods used to control multiple projects including documentation, prioritizing, tracking, follow-up, and follow-through. Negotiation/Problem Resolution Skills: Builds relationships demonstrates integrity and trustworthiness brings conflicts and disagreements into the open and effectively negotiates a resolution; is persuasive and thinks well in imprompt situations.
Maintains stability of performance under pressure; reacts well to emergencies; maintains positive composure and confidence in adverse situations. Performance/Results Focused: Drives for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles tracks and prioritizes work; sets high standards of performance; pursues aggressive goals and works hard to achieve them; maintains stability of performance under pressure.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, interactionual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience. ! #MSXNAJobs
Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.
Our goal is to help our customers reach their full potential and to excel as their global partner of choice. Summary The Genesis Market Manager is responsible for the sales, marketing, and owner experience performance of a defined group
of exclusive Genesis dealerships in the U. S. The Market Manager serves as the primary liaison between Genesis Motor America and the assigned group of Genesis dealerships.
The Market Manager is responsible for new and certified pre-owned sales performance, parts and accessory sales, customer satisfaction, marketing guidelines and overall dealership performance. The Market Manager should be able to analyze dealership financial statements, interpret and counsel dealers regarding sales performance and understand the key fixed operations metrics required for profitable dealership operations. The Market Manager is the primary Genesis Motor America consultant assigned to the dealership. The
Market Manager will work in tandem with Genesis Finance, assigned representative to provide the highest possible levels of communication and analysis to the dealer principal, general manager, and leadership team at each assigned store.
This position will also assist the Area Manager and GMA headquarters/senior management with any Genesis Brand compliance areas such as Facility development and guidelines, Genesis DSSA adherence, and any additional ad hoc requests from GMA management. Day to Day Responsibilities Regularly contact and consult with certified Genesis Brand dealers to ensure the key Genesis Business Plan goals are implemented and achieved, including: Genesis new and certified pre-owned sales objectives, Genesis OEM parts and accessory sales objectives, Genesis customer experience objectives.
Regular consultation with assigned dealers regarding marketing strategies and monthly advertising plans. GMA Marketing plan coordination/implementation. Assist in the coordination and scheduling of all dealer related Genesis training activities. Contribute to/complete all distribution related assignments such as executing Genesis vehicle wholesale assignments, etc. Coordinate all customer related activities directed by GMA (customer conquest and retention events, vehicle service campaigns, other) Responsible for the implementation of any and all Genesis strategic initiatives such as the Genesis service loaner program, customer experience measures such as valet services and concierge support, and any new strategic initiatives created and agreed to with the Genesis dealer network.
What you bring Strong computer skills – Microsoft Office, Word, Power Point, Excel, Access, and Outlook. A high level of strategic thinking capability and business savvy to impact premium vehicle performance within the Market/Area. Must understand and embrace the premium vehicle experience and the need for a differentiated sales and service experience at the dealership level.
Authority will be given to this position to make sound decisions on luxury customer relations issues as well as vehicle allocation and parts purchases. Must possess proven dealer contact skills with the ability to influence key decision makers at the dealership to impact GMA’s dealership operations, performance and facility compliance. Must be a high school graduate. ( Bachelor’s degree preferred. ) Experience working with or for U. S. automobile dealerships is essential.
Luxury dealership experience (from and OEM or retail perspective) a plus. Prior supervisory experience preferred. Experience with customer service initiatives also critical. Excellent problem solving and analytical skills. Excellent written and oral communication skills. Must have highly effective verbal and written skills and the ability to make dealer and regional presentations. Excellent organizational skills. Excellent time management skills. QMF Query capability. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, interactionual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges.
Actual starting salaries are determined based on job requirements and level of experience. ! #MSXNAJobs
-Must be able to demonstrate you are committed, hard-working, honest and friendly. -Excellent customer service skills -Reliable transportation to and from work (daily) -Ability to work with computers -Ability to assist the General Manager with team building -Ability to coach and lead a team with no supervision -Ability to maintain a positive atmosphere of teamwork and full of energy -Ability to communicate to all team members -Sales Skills Additional Responsibilities: -Be professional and courteous with all customers -Promptly handle all customer concerns by delighting each of our customers -Willing to open and close stores -Willing to perform and uphold daily cleaning duties -Willing to maintain
a safe and organized restaurant for employees and customers We are actively hiring for a full time or part time Shift Leader to join our team.
We can't wait to meet you.
Apply today! For more details: jobs-search. org/logistics_north-charleston-c446400/wingstop-shift-leader-urgently-hiring-north-charleston_i1974662807
General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The SM operates under the direction of the RGM and directly manages a shift of Team Members.
Summary Of Essential Duties and Responsibilities: Profitability Follows all cash control and security procedures (e. g. safe counting, cash drawers) Maintains inventory by performing Daily and Weekly inventory inspections Receives inventory truck orders Guest Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings People Provides coaching
and feedback to Team Members to increase the restaurant team's capabilities and raise restaurant performance Operations Sets an example for Team Members by working hard to implement shift plans and drive operational results Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines Motivates Team Members during the shift on each of the workstations Reviews restaurant results to identify successes and areas for improvement Ensures that the restaurant upholds operational and brand standards Qualifications And Skills: Must be at least eighteen (18) years of age High School Diploma or GED required; 2 years of college preferred
1-2 years of previous quick service restaurant experience Demonstrated understanding of guest service principles Available to work evenings, weekends, and holidays Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant About Burger King Every day, more than 11 million guests visit BURGER KING® restaurants around the world.
And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.
Job types: Full-time, Part-time
Management & Executive Jobs refer to high-level positions within an organization that involve overseeing operations, making strategic decisions, and leading teams towards achieving business objectives. Individuals in these roles typically have significant experience and expertise in their respective fields. They are responsible for setting goals, developing policies, and ensuring the effective management of resources. Executive roles often include titles such as CEO, CFO, COO, and department heads, among others. Characteristically, these jobs demand strong leadership skills, excellent communication abilities, and a capacity to think critically and solve complex problems.
