Patient Access Manager | Ithaca, NY

Detailed Information

  • Location: Ithaca, NY

  • Company: Cayuga Medical Center

measures, and oversight in ongoing staff training, with the goal of ensuring high quality service for patients and accuracy of information affecting both pre and post visit services. Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and ability to work independently required.

General Job Responsibilities: Greeting patients and caregivers on arrival in a welcoming and friendly manner. Properly identifying patients utilizing two identifiers, name and date of birth, and scanning copy of patient identification into database. Proficient in registering and pre-registering patients in database including collecting accurate demographic

and insurance information, verifying insurance, and assisting decentralized registration areas with training materials and guidance. Proficient in proper completion and explanation of all required registration forms.

Proficient in proper filing of Imaging requisitions. Flexibility in assuming other appropriate responsibilities and duties not noted above. Supervisory/Managerial Responsibilities: Maintains proper coverage for assigned patient registration areas, including scheduling Is responsible for interviewing, orienting and training new staff Ensures all registration areas have adequate supply stock, including supply ordering Troubleshoots problems regarding processes, data, insurance

and suggests solutions Handles routine problems in regards to patients, intra and interdepartmental relations and procedures Proficient in downtime procedures/processes Identifies problems in regard to procedures, data, insurance and suggests solutions Ensures PSR staff has necessary tools to be effective and makes equipment recommendations Understands insurance primacy rules Regularly runs registration reports and reviews quality measures for accuracy, re-educating staff as necessary Promotes consistency across registration areas via educational materials, including effective scripting Ensures compliances with all registration functions Effectively delegates tasks to staff to provide opportunity for taking ownership and learning Escalates issues timely to Director Builds team collaboration and holds regular staff meetings Educational Requirements: Candidate should possess a minimum of an Associate's Degree (Bachelor's degree preferred).

Experience: At least five years' experience in hospital registration, strong leadership, interpersonal, and oral/written communication skills. Physical Requirements: Repetitive use of hands and fingers (i. e. use of computer keyboard). May require use of lifting and carrying light loads (up to 10 pounds). Sitting or standing/walking for long periods of time.

Cayuga Health System Commitment to Diversity, Equity & Inclusion Cayuga Health System commits to treat all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes. Job Posted by Applicant Pro

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