Director, Production Support | Columbus, OH

Detailed Information

  • Location: Columbus, OH

  • Company: Jpmorgan Chase Bank, N.A.

In addition to overseeing the maintenance of our commerce application systems, you'll foster and manage relationships, both internally as well as with our clients and business partners. Using industry best practices, you'll oversee application troubleshooting, maintenance, identification, escalation, and resolution of issues.

You'll be responsible for overall team management and mentoring of staff, as needed. As part of JPMorgan Chase & Co. 's global technology group, you'll be able to collaborate with highly-motivated teams from around the world who are as committed to innovation as you are. This role requires a wide variety of strengths and capabilities, including: BS/BA degree or

equivalent experience Proven expertise in application development and support environment with more than one technology and multiple design techniques Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software Solid proficiency in one or more general purpose programming languages (Java, Python,Net, C++, etc.

) Strong understanding of financial control and budget management Seasoned understanding of risk controls and compliance to departmental and company-wide standards Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals Depth of understanding of 3rd level production support issues

and remediation techniques Strengths in gaining consensus amongst executive leadership in disparate groups with different priorities.

Ability to manage and drive efforts across several lines of business Strong sense of ownership, and ability to instill that sense of ownership of new production support model across several groups. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, interactionual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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