Location: Columbus, OH
Company: Jpmorgan Chase Bank, N.A.
such as Access Management, Global Document Services, and Plastics Fulfillment. Be part of a team responsible for important business management functions and experience the benefits of joining a global leader. As a Customer Fulfillment Services Director in Central Transaction Operations, you will play a pivotal role in delivering essential operational and business support services.
You will act as a strategic advisor to the Head of Customer Fulfillment Services, ensuring that deliverables are met promptly and accurately. Your role will involve steering the overall strategic objectives that align with Customer Fulfillment Services, Central Transaction Operations, and Consumer and Community
Banking Operations. This role offers an opportunity to lead multi-functional teams and cultivate a culture of continuous improvement and innovation. Job responsibilities: Act as Chief of Staff serving as the right-hand, sounding board, and strategic advisor to the Head of CFS Provide business management support for all of CFS ensuring deliverables are met timely and accurately Create executive presentations, communications, and other executive support as needed Drive all activities related to the CFS metrics reporting processes including CTO level reporting and annual planning Help support and drive the overall strategic objectives that align to CFS, CTO, and CCB Operations Own core operational
support for transaction, document, statement, and line data image processing, products, and services across all lines of business, corporate support units, and external clients Provide governance for overall CFS common process controls such as unstructured data and change management governance and ensure CFS is compliant to Exam Ready Program operating exam ready (e.
g. Audit, CCOR, Compliance) at all times Required qualifications, capabilities, and skills: Bachelor's Degree 10+ years financial services leadership experience in an operations and/or technology environment Aptitude for technology coupled with operations knowledge and the ability to generate ideas to drive solutions in both spaces Strong people leader with proven ability to influence and communicate with stakeholders across functions and at all levels (Business, Technology, Operations, Controls, Executives and Peers) Excellent written and oral executive-level communications skills with the ability to quickly adjust message based on different audiences and agendas and aptitude to present complex and sensitive issues to senior management Preferred qualifications, capabilities, and skills: MBA degree Product model and agile methodology experience Knowledge of Fulfillment & Archive Services product group and/or records management protocols Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, interactionual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
Management and Executive Jobs refer to positions at the higher levels of organizational hierarchy that involve overseeing operations, strategic planning, and decision-making. These roles typically include titles such as CEO, CFO, COO, department managers, and directors. Key characteristics of these jobs include leadership responsibilities, the ability to direct teams, craft strategic initiatives, and a focus on achieving company objectives through effective resource management. They generally require a combination of advanced education, extensive experience, and skills in communication, problem-solving, and critical thinking.
Management and Executive Jobs refer to positions at the higher levels of organizational hierarchy that involve overseeing operations, strategic planning, and decision-making. These roles typically include titles such as CEO, CFO, COO, department managers, and directors. Key characteristics of these jobs include leadership responsibilities, the ability to direct teams, craft strategic initiatives, and a focus on achieving company objectives through effective resource management. They generally require a combination of advanced education, extensive experience, and skills in communication, problem-solving, and critical thinking.
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