Warranty Claims Processor
lived out each day by our great team members. Each team member is hand-picked with an excellent reputation for second-to-none industry craftsmanship and is a representative of our core values : G ratitude - Serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
R espect - Acting with integrity and transparency because believing in each other is the building block for all other relationships. A ccountability - Holding each other to the highest expectations in all we say and do. i N novation - Striving to be industry-leading with our people, processes, and products. D rive - Determined to exceed expectations of our
team members, vendors, dealers, and retail customers. We continue to grow and have positions available that need to be filled. If this sounds like the right fit for you, apply today!
If you are interested in the Warranty Claims Processor position you will: Primary Job Duties & Responsibilities: Process Warranty claims submitted by Grand Design Dealer(s) daily. Process Vendor Chargebacks for non-return parts from Dealer(s) daily. Answer internal and external emails - same day responses. Phone contact with Dealers with questions on Warranty Claims. Research Grand Design Parts to verify part numbers match what the Dealer is requesting. Secondary Job Duties & Responsibilities: Work closely
with Dealer Relations on approved Pre-Authorizations compiling correct information: Manufacture, Model and Serial numbers, Pictures, Auth numbers from vendors etc.
Work with Regional Service Managers by processing claims in a timely manor for ISP's and retail customers. Attend monthly staff meeting Work with Vendors on VCB's and Authorizations when they have questions. Education Required: High School Diploma or Equivalent Experience Required: Previous Warranty Claims Processing experience preferred Previous Customer Service experience RV Industry knowledge or background Strong computer/typing skills Proficient in Word & Excel Strong written & verbal communication skills Work Environment: Office Environment Occasional time on the shop floor Remote Access to Internet Required Successful candidate must be organized, positive and friendly with a follow through mindset.
If you are the right candidate for this role, you would be eligible for medical, dental, vision, life, EAP and various voluntary insurance. In addition, you will be part of a winning team that makes a difference. Grand Design is an Equal Opportunity Employer. THIS IS AN ONSITE POSITION Job Posted by Applicant Pro
