Location: Boston, MA
Company: Electrosonic
on a mission. A mission to design , build and support innovative technology solutions that create lasting experiences where people live, work and play. We're looking for passionate, dedicated game changers to join our team and drive the future of Electrosonic.
Think you have what it takes? Read on. The Position: With a position at Electrosonic Inc. you join a team that provides cutting-edge solutions for world-class service. Electrosonic is made up of passionate, super-smart, energetic people, who will challenge and inspire you every day. Do you want to be part of something exciting and unique? Then please join us! We are looking for an AV Onsite Service Technician located at our customer
site in Boston. This position reports to the Client Support Manager. The Onsite Technician will be based at our client's location and will provide all aspects of AV service and support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and live-event support.
These systems include AV projection, pro audio, video, and AV system show control, interactives and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers including PC and/or Mac Operating Systems. Responsible for the safe and correct diagnosis
of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies.
This role requires a detail minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in a fast-paced environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed. Key Responsibilities AV Technician TIER 1 Able to identify and describe typical systems, their components, cables and terminations used in AV systems AV System knowledge gained in a service or operational environment Experience operating, troubleshooting and supporting a variety of AV systems Ability to navigate system project files in an effort to provide and request additional support Experience with AV tools, common test equipment, and commissioning requirements Basic understanding of network architecture Understanding of control system software Understanding of DSP and related software Understanding of media servers and content streaming Understanding of typical digital signage systems and associated networks Knowledge of Health and Safety rules and workplace safety AVIXA Technologist Certification or ability to complete it within 6 months of hire date AV Technician TIER 2 (all of tier 1 plus) Extensive experience in operating, troubleshooting and supporting a variety of AV systems including event environments Proficient with room booking and fault ticketing systems Ability to read, understand and convey schematics from CAD files Proficient understanding of Network Architecture and IT systems Experience with projector alignment, blending, lamp and filter changes Experience or training on Control system software including, but not limited to; Barco, Crestron, AMX, Extron, Cisco, Medialon, Alcorn Mc Bride, etc.
Experience or training on DSP's and related software including, but not limited to; QSC, Bi Amp, Clearone, Dante, Audinate, Polycom Sound Structure, etc. Training on VC systems, codecs, and software including, but not limited to; Cisco, Polycom, Zoom, Web Ex, Go To Meeting, Bluejeans, Teams, Google Hangouts etc. Liaising with vendor and OEM wherever needed to restore the services. Experience with remote monitoring tools including, but not limited to; Barco Overture, QSC, Medialon, Isaac AVIXA CTS Technology Specialist or ability to complete it within 6 months of hire date Experience and training on typical digital signage systems, tools and associated networks Experience and training on typical Webcast delivery systems, tools and associated networks Experience in the planning, execution and delivery of Audio Visual projects within a client environment Experience in the management of small teams N O T E : T h is l i s t of j ob r e s p o n s i b ilities i s n ot an a l l - i n clus i v e l i s t, th is is a ge n e ral d e s cri p ti o n.
The specific tasks assigned may develop over time as the needs of the team and the customers evolves.
What qualifications are required? High level of customer service skills dealing with clients at all levels. Ability to analyze customer situations, make decisions and solve problems under pressure. Ability to work with a high degree of accuracy and detail. Basic numeric skills. Ability to maintain positive working relationships with management, co-workers, clients and vendors. Ability to communicate effectively face-to-face, in groups, and via telephone and written communication. Ability to travel between sites with official client transport service Ability to be detail oriented and work without supervision.
College degree in a related technical field a plus Strong desire to learn. Intermediate experience with Microsoft suite of products May include occasional weekend and after hours work Occasional travel for site work, training and team meetings WORK LOCATION: Primary work location is customer site. Electrosonic is a worldwide audio-visual company with extensive experience in designing, project managing, engineering and supporting AV systems and products. Founded in 1964, the company has always been among the first to apply new technology to create tailored, state-of-the-art solutions that meet the challenges of the professional AV market.
With over 50 years of experience working on complex projects, both large and small and in multiple geographic territories, Electrosonic has developed a reputation that is unsurpassed in the industry. Many of Electrosonic's projects have been recognized with key industry and sector awards. Electrosonic aims to develop lasting relationships by working in partnership with our customers and suppliers and all others involved in the project. Job Posted by Applicant Pro
Installation/Repair Jobs refer to occupations focused on setting up, maintaining, and fixing mechanical, electrical, and technological systems or equipment. These jobs typically require technical skills, problem-solving abilities, and hands-on expertise. Workers in this field often travel to various locations, work with tools, and follow safety protocols to ensure proper function of devices and machinery. Their work is essential in keeping homes, businesses, and industry running smoothly, making them integral to infrastructure and customer satisfaction.
Installation/Repair Jobs involve tasks related to setting up, maintaining, and fixing a variety of equipment, machinery, or infrastructure. Technicians in this field often require specialized skills to work on electrical systems, plumbing, HVAC, or tech devices. The key characteristics of these jobs include problem-solving abilities, manual dexterity, technical knowledge, and often, the willingness to work in various conditions—whether in homes, businesses, or outdoor locations. Many of these positions demand on-the-job training or certifications, and they play a crucial role in ensuring the functionality and safety of the systems we rely on daily.
Installation/Repair Jobs entail roles where professionals are responsible for the setup, maintenance, and restoration of systems or components to ensure proper functionality. These jobs cover a variety of sectors, from telecommunications and HVAC to automotive and home appliance services. Key characteristics of these positions include technical expertise, problem-solving skills, attention to detail, and oftentimes, the ability to work in challenging environments. Workers typically utilize specialized tools and technology, and they must stay updated with the latest industry advancements. Safety consciousness is paramount, as these jobs can involve physical work and exposure to hazards.
Installation/Repair Jobs entail roles where professionals are responsible for the setup, maintenance, and restoration of systems or components to ensure proper functionality. These jobs cover a variety of sectors, from telecommunications and HVAC to automotive and home appliance services. Key characteristics of these positions include technical expertise, problem-solving skills, attention to detail, and oftentimes, the ability to work in challenging environments. Workers typically utilize specialized tools and technology, and they must stay updated with the latest industry advancements. Safety consciousness is paramount, as these jobs can involve physical work and exposure to hazards.
