Location: Richmond, VA
Company: VSC Fire & Security
techniques and pertinent questions, determining the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process, and provide accurate information on IT products or services Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in out ticketing system and follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team as well as identify and suggest possible improvements on procedures.
What you need: 4-year college degree preferred 2-4 years of helpdesk/incident experience in an IT environment. 1-2
years of Customer Service experience in any field. Experience with Web based applications Experience with Microsoft Office applications Experience in a Microsoft environment preferred, Active Directory, GPO, Server 2012R2 and newer.
Customer-oriented and cool-tempered What we offer: Competitive Salary Options for Medical, Dental and Vision insurance for you and your family. A 401K plan with a company match. Paid Time Off and Paid Holidays. Opportunities for training and advancement. Health Savings Account (HSA). Life Insurance. Referral Bonuses. VSC Fire & Security, Inc. is a drug free workplace. We are an Equal Opportunity Employer. We look forward to hearing from you! Job Posted by Applicant Pro
Installation/Repair Jobs entail roles where professionals are responsible for the setup, maintenance, and restoration of systems or components to ensure proper functionality. These jobs cover a variety of sectors, from telecommunications and HVAC to automotive and home appliance services. Key characteristics of these positions include technical expertise, problem-solving skills, attention to detail, and oftentimes, the ability to work in challenging environments. Workers typically utilize specialized tools and technology, and they must stay updated with the latest industry advancements. Safety consciousness is paramount, as these jobs can involve physical work and exposure to hazards.
Installation/Repair Jobs involve tasks related to setting up, maintaining, and fixing a variety of equipment, machinery, or infrastructure. Technicians in this field often require specialized skills to work on electrical systems, plumbing, HVAC, or tech devices. The key characteristics of these jobs include problem-solving abilities, manual dexterity, technical knowledge, and often, the willingness to work in various conditions—whether in homes, businesses, or outdoor locations. Many of these positions demand on-the-job training or certifications, and they play a crucial role in ensuring the functionality and safety of the systems we rely on daily.
Installation/repair jobs involve the set up, maintenance, and fixing of systems and machinery. Technicians in this field work on a diverse range of equipment, from HVAC units to computer networks, often requiring problem-solving skills and a strong technical knowledge. Attention to detail is crucial, as is the ability to follow safety protocols. These hands-on positions may require certification or specialized training, and often demand the flexibility to work in various settings, whether on-site for a customer or in a central workshop. The job can be physically demanding and sometimes requires working odd hours during emergencies.
Installation/Repair Jobs entail roles where professionals are responsible for the setup, maintenance, and restoration of systems or components to ensure proper functionality. These jobs cover a variety of sectors, from telecommunications and HVAC to automotive and home appliance services. Key characteristics of these positions include technical expertise, problem-solving skills, attention to detail, and oftentimes, the ability to work in challenging environments. Workers typically utilize specialized tools and technology, and they must stay updated with the latest industry advancements. Safety consciousness is paramount, as these jobs can involve physical work and exposure to hazards.
