Location: Annapolis Junction, MD
Company: Sitec Consulting
to improve reliability and performance Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Primary Responsibilities Provide support for implementation, troubleshooting and maintenance of IT systems Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems Manage the daily activities of configuration and operation of IT systems Aid users in accessing and using IT systems Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem
identification, diagnosis, and resolution of problems Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers Optimize system operations and resource utilization, and perform system capacity analysis and planning Provide in-depth experience in trouble-shooting IT systems Provide detailed analysis and feedback to agency management and internal customers for escalated tickets Provide support for the dispatch system and hardware problems and remains involved in the resolution
process Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance Basic Qualifications Experience in architecting, deploying and general administration of Splunk to include infrastructure planning, data collection and comprehension, development and integration, configuring data inputs and forwarders, data management, creating and managing user accounts, general troubleshooting and monitoring.
Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required; OR a bachelor's degree and Ten (10) years of experience.
ACTIVE TS//SCI with Poly required. Education Requirements Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree. Desired Skill " None Specified" Other Duties Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Other duties and responsibilities and activities may change or be assigned at any time with or without notice. Job Posted by Applicant Pro
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