Desktop Support Analyst | Cincinnati, OH

Detailed Information

  • Location: Cincinnati, OH

  • Company: Convergenz

on the Walk-Up Service Desk, where appropriate. Provides AV/VTC support for routine support requests. Tracks the status of all incidents and requests in Service Now. Supports the execution of technology refresh plans. QUALIFICATIONS High School + 5+ years of experience Provides first and second level phone support for end users Knows how to install and service windows 10/11 computers.

Know how to image computers Resolve questions regarding issues with many O365 software applications. Record all user inquiries and their resolutions as well as service requests in help desk ticketing system (Service Now). The ability to multitask and to Monitor, track system software related inquiries forwarded

to tier 3 support for resolution. Provided PC and mobile support to resolve client issues Active Directory experience Experience with network printer installations and in-person technical support PDN-9ad9c419-068f-4ab6-a76c-6424d7fcb49c

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