Location: Boston, MA
Company: Mattson Resource Group
Tech Support with Law Firm Experience Location: Hybrid work schedule - 3 days a week in Boston, MA or New York, NYResponsibilities: Provide day-to-day support for end-users and the firm. Participate in client projects and global services initiatives. Set up AV equipment as requested.
Collaborate with the Network team for server room and wiring closet issues. Ensure detailed ticket management and timely outage communication. Identify environmental trends based on ticket support and develop solutions. Submit knowledge base entries. Complete daily, weekly, and monthly reports. Maintain IT equipment in optimal condition. Handle special projects as assigned. Qualifications: 3+ years of recent
technical support experience. Bachelor's Degree preferred. Experience with Microsoft software. Law firm experience preferred. Knowledge of Audio Visual equipment.
Familiarity with remote access systems: VPN, Citrix. Familiarity with Dell/Lenovo hardware. Familiarity with VPN, PDAs, and related technologies. Microsoft certifications (preferred but not required). Excellent verbal and written communication skills. Proven track record of customer satisfaction. Ability to lift 50 pounds. Ability to thrive under pressure and meet multiple deadlines.? Compensation: Competitive base annual pay ranging from $65,000 to $85,000. Join us in a collaborative and innovative work environment where your
skills will make a significant impact! Don't miss out on this exciting opportunity.
Apply today! #Tech Support #ITJobs #Law Firm Experience #Hiring Now #Boston Jobs #NYCJobs? PDN-9ad9c404-a09d-4ccc-b2d9-705de15a60f9
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