Location: Phoenix, AZ
Company: Irvine Technology
Remote, Thursday, Friday and Saturday from 1:00 AM-2:00 PM Central. This Job Pays: $20 - 24 per hour What You Will Do: Responds to incoming interactions initiated via phone, email, self-service, or chat. Fulfills incoming service requests. Diagnoses and troubleshoots incidents with tablet hardware, enterprise applications, locally installed software, and other industry standard technologies.
Uses the IT Service Management tool to accurately document all incoming interactions and resolutions. Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller’s satisfaction. Keeps RISE Service Desk team and management informed of
any new support issues in a clear and timely manner. Research support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.
Contributes to the department’s knowledge management initiatives. What Gets You The Job: Bilingual (Spanish) High School Diploma or G. E. D. 1+ years of remote IT support experience in a 1000+ decentralized user environment. Ability to communicate technical information to non-technical users. Experience with supporting and troubleshooting modern IT endpoint hardware technologies and
software products. 3+ years of remote IT support experience in a 1000+ decentralized user environment.
HDI Support Center Analyst or equivalent certification. Basic understanding of application/database relationships. Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration. Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!
Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, interaction, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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